Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Job Description

Position Title: Transformation Project Manager

Department / Functional Area: Finance
Reports To: Operational Excellence Lead
Work Location: Hong Kong
Geographical Responsibilities / Scope: All regions

Position Objective

The Transformation Project Manager will be dedicated to leading the Labour Optimisation programme across Mandarin Oriental Hotels, implementing technology and best practices to streamline operation workforce management. The objective of this role is to ensure the successful delivery of project(s).

Roles and Responsibilities

This is an exciting opportunity to manage strategy project(s) and ensure successful delivery, key responsibility are:
· 20% Manage project governance, including weekly project meetings and monthly/ quarterly updates to SteerCo
· 20% Openly communicate, coordinate, and liaise with all workstream leads to ensure cooperation and early identification of risks
· 20% Manage and communicate with senior stakeholders across the business including Corporate, Hotels, and other key functional users
· 20% Manage change, incl. define and advise on best practice change management strategy and approach, encourage functional teams to embrace change and assist in making change positive
· 10% Develop and maintain project management deliverables such as the project plan, toll gate checklist, RAID log and budget
· 5% Support project team, corporate and hotel users with training, standardisation in functionality use, day-to-day queries, requests, or support issues
· 5% Work collaboratively with other teams within Mandarin Oriental to capture and share best practices across the group

Financial and Non-Financial Measures

· Budgetary or financial control of the position – Not applicable
· Other quantitative / qualitative measures – feedback from project stakeholders, and performance measures defined in the goal plan with the direct report of this role

Communication Requirements

Internal / External
Internal and external communications are required for this role, these are the communications requirements:
· Excellent track record in change management and communications
· Experience with coordinating and facilitating workshops
· Strong stakeholder management skills, able to work with stakeholders across regions, levels and departments
· Excellent written and communication skills

Minimum Job Requirements

· 6+ years work experience in delivery of digital transformation projects across Finance, Operation , IT, or Customer
· 6+ years project management experience, including issue resolution
· Experience in managing a large-scale project ideally with regional exposure
· Excellent track record in change management and communications
· Project management training/certification, e.g. Agile, Prince2
· Prior experience of system and/ or operating model implementation
· Experience of working with a deployment partner and managing scope changes
· Experience with coordinating and facilitating workshops
· Hospitality experience preferred but not required
· Strong stakeholder management skills, able to work with stakeholders across regions, levels and departments
· Excellent written and communication skills
· Self-starter, organised and goal-orientated
· Adaptable to change in plans and able to flex style dependent on stakeholder
· Seeks continuous improvement opportunities
· Actively listens and builds on others’ ideas
· Culturally sensitive
· High awareness of ultimate customer service
· Hands-on, whilst being able to see the bigger picture
· Proficient in English

The above statements as intended to describe the general nature and level of work being performed by incumbent assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of incumbent so classified. Reasonable accommodations to essential functions of the job will be made if appropriate.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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