Duties and responsibilities:

• Assist VIP guests with their requests and plans for their stay in Lake Como 

• Welcome and escort VIP guests to their suites upon arrival, and assist the Front Office Team with check-in operations if needed 

• Meet and greet VIP guests upon check-out, ensuring any assistance for their departure 

• Coordinate the welcome amenities for all guests accordingly to their VIP level and special occasions 

• Establish and address special guests' preferences recorded in guests' history profiles, working closely with all the other departments 

• Maintain the highest quality database relating to guests' history and implement guests' recognition programs, in line with MOHG guidelines 

• Arrange dining reservations, activities, transportation and other leisure experiences within or outside the resort for all VIP guests 

• Ensure that all returning VIP guests are pre-registered and welcomed according to the hotel’s Guest Recognition program 

• Prepare the daily internal journal 

• Handle small events from the initial enquiry to the final execution such as wedding proposals, elopements, celebrations and private dinners in collaboration with the other departments 

• Create special touches for our guests in collaborations with the other departments 

• Handle VIP guests' incoming and outgoing correspondence 

• Be knowledgeable of all in-house and arriving guests, as well as all daily events in the resort or other situations that might impact our guests’ stay 

• Demonstrate teamwork by cooperating with and assisting colleagues as needed 

• Perform any tasks as deemed appropriate by the the management 

Requirements:

• Two-years experience in the same or a similar position in the luxury hospitality 

• Strong written and verbal communication skills 

• Full proficiency in English and Italian; an additional language is preferred

• A good knowledge of Lake Como area is preferred 

• Able to multi-task, to problem solve and to work well in a team environment 

• Must be professional and willing to provide excellent guest services 

• Excellent organization, effective time-management skills and creativity 

• Flexible schedules and working hours 

• Availability to work on week-ends and holidays