Ensure the Cliff service delivery is special and meets or exceeds guests’ expectations
确保天涯阁的服务达到客人的期许。
Anticipate guests’ needs.
预知客人的需求。
Deliver personalized express Check-In and Check-Out services.
提供个性化，快速的入住和退房服务。
Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy
与客房部共同协作，保证客房的陈设及卫生符合集团标准，确保房间在客人到店前已准备妥当。
Promotes inter-hotel sales and in-house facilities.
积极合理的推荐酒店的相关服务产品及设施。
Checks billing instructions and monitors guest credit
查看相应的账单和押金的状况。
Analyses and approves discounts and rebates.
分析和批准相应的折扣和减免。
Analyses the rate variance report to ensure rooms revenue control
检查在店客人的房费，确保其准确无误。
Takes action with the Property Management Systems (PMS) in emergency situation.
当SMS系统无法正常登录使用时，采取相应的应急措施。
Ensure the Food and Beverage service is in accordance with the standards and procedures of the Mandarin Oriental Hotel.
确保所有的餐饮服务的提供符合文华东方集团的标准。
Food and beverage stock is stored in accordance with Hotel procedures.
根据集团标准管理餐饮类仓库。
Preparing reports monthly, including staff control, F&B control and sales.
准备每月的报表，人员成本的控制和餐饮的服务销售。
Organizing and planning each shift: preparing for the shift so that it will run smoothly.
做好班次计划，保证运作的正常无误。
Communicate to relevant departments guests’ special requests that cannot be met by the The Cliff, e.g. a birthday cake.
与各个部门协作沟通，确保客人的特殊需求和安排得到相应的满足和安排。
Proactively provide The Cliff Concierge and business service, equal in skill and knowledge to our colleagues in the main lobby and Business Centre; ensure the service is very professional.
天崖阁同事主动向客人提供礼宾及商务服务，服务技巧及知识必须与主前台及商务中心提供的服务相当。
Ensure all facilities in The Cliff should be present impeccably maintained, comfortable and safe environment.
确保天涯阁所有的设施都能保持安全、舒适和安全的环境。
Receive and handle The Cliff Guests’ complaints.
及时处理别墅客人的投诉。
If required, liaise with Front Office Manager or other department managers to rectify the situation.
Assist Director of Front Office Operations or Front Office Manager to provide supervision, direction and management in the reception team in accordance with the objectives, performance and quality standards established by the hotel.
根据酒店制定的目标、绩效和质...
The incumbent is responsible for directing restaurant team in achieving the ultimate guest experience and to meet and exceed the food and beverage goals established for pre and post opening in achieving a 5 star/5 diamond rating.
通过领导策略和全局的管理来监管工作...
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