Spa Therapist

Mandarin Oriental NYC is looking for a Spa Therapist to join our Spa and Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Spa and Wellness Department in New York City, the Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant fashion. The Spa Therapist reports to the Director of Spa and Wellness.

As Spa Therapist, you will responsible for the following duties:

· A licensed massage therapist (LMT) is able to perform all Spa Industry Standard and various MOHG modalities on guests for various durations of time implemented by MOHG Spa department in accordance to Spa Menus and Guests needs.

· Spa Industry Standard modalities and categories of treatments include but are not limited to Swedish, Deep Tissue, Sports, Hot Stone, Body/Wet treatments

· MOHG modalities and categories of treatments include but are not limited to Signature treatments, Journeys, Body/Wet treatments, suite experiences, Beauty by Mandarin treatments

· Assist in the operations of all spa departments as required:

· To ensure that the highest Five Star standard of service as measured by Mobile AAA, Forbes, Legendary Quality Assurance, MOQA, and Secret Shoppers is maintained throughout the Spa. This is to be monitored by multiple use of secret shopper reports that will be discussed individually and departmentally as needed. To maintain daily inventory of supplies for the operations of the treatment rooms

· Maintain cleanliness and attention to detail in spa treatment rooms/suites throughout shift including cleaning and restocking to leave the treatment room in pristine condition for the following shift.

· Assist in tidiness of spa public spaces as deemed necessary in accordance to Spa Service Standards

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Spa Therapist, we expect from you: (brief overview of requirements)

· Hired with a New York State recognized License from accredited school, and will maintain and keep current the New York State license and certifications in accordance to NY State Guidelines

· Support company’s philosophy and company culture using Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement

· Attend Daily Line Up as part of living and energizing Company Culture.

· To perform treatments on guests whilst always maintaining the guest’s comfort.

· Be on time for appointments and thoroughly review appointments after completing each treatment

· Always keep work area clean and neat.

· Must follow all Standards and Procedures as taught by legendary trainers or Head Therapist.

· To ensure that a high standard of service is maintained throughout the Spa.

· Must be open to learning about treatments and concepts that derive from other cultures.

· To always set a standard in professionalism, appearance and attitude as expected of all spa colleagues.

· To be adaptable and accountable for all actions.

· Must understand the current legislation in regards to State and local laws for therapists.

· Consistently strive for a higher level of achievement both personally and professionally

· Must be comfortable performing treatments for at least 8 hours.

· Must have good time management skills in regards to treatments

Our commitment to you

· Learning & Development. Your success is our success. We craft unique learning and development programs for various stages in your career so that you grow, continuously.

· MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programs offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

· Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programs are offered to all our colleagues, globally.

· Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

· Pay subject to IWA agreement. Benefit rate hourly at $41.09

· A competitive benefits package

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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