MANDARIN ORIENTAL PARIS is looking for a First Concierge to join our Concierge Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Front of the House Department in Paris, the First Concierge is responsible for supervising the concierge team that delivers five-star service to all guests and colleagues. The Head Concierge will lead the team in turning moments into memorable experiences for our guests. The Head Concierge will have excellent knowledge of the city of Paris

As First Concierge, you will be responsible for the following duties:

• Train, lead, and supervise the concierge team in their daily activities.
• Replenish documentation : brochures, maps, documents, etc.
• Be familiar with all in-house guests and upcoming arrivals.
• Stay informed of all daily hotel events.
• Organize the delivery and collection of parcels for guests.
• Provide a daily list of transportation reservations to the Front Office Manager and the Director of Rooms.
• Offer a warm, sincere, and personalized welcome to all guests.
• Initiate personalized conversations with guests to identify their preferences and record them in each guest’s profile history.
• Act as a guide when guests request directions and assist them in reaching their destination within the hotel.
• Provide clear directions to guests traveling outside the hotel.
• Respond to all guest needs and requests.
• Maintain a daily log (via GoConcierge) of all guest requests, reservations, and confirmations, and ensure follow-up on all reports.
• Organize a monthly departmental meeting.
• Participate in all operational meetings.

As First Concierge, we expect from you: 

•  Previous experience in a similar role within an establishment of the same category
• Courtesy, professionalism, attention to detail, and discretion
• Excellent interpersonal and communication skills, with a positive and dynamic attitude
• Strong curiosity, with in-depth knowledge of Paris and its cultural scene
• Impeccable personal presentation and grooming standards
• Flexibility and availability to meet operational needs
• Fluent in English (additional languages are an asset)

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

“This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”