Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Assistant Club Floor Manager supports the Club Floor Manager in overseeing the operations of the Club Lounge and Club Floor, ensuring the delivery of exceptional, personalized, and anticipatory service to VIP and club-level guests.

As an ambassador of Mandarin Oriental, this role is responsible for maintaining the highest standards of luxury hospitality, ensuring seamless service delivery, and enhancing the overall guest experience. In a pre-opening environment, the Assistant Club Floor Manager plays a key role in establishing operational standards, training the team, and ensuring readiness for opening.

Key Responsibilities

Club Lounge Operations

• Assist in managing the daily operations of the Club Lounge, ensuring smooth service across all periods (breakfast, afternoon tea, evening cocktails)
• Monitor food and beverage presentation, quality, and replenishment in coordination with the F&B team
• Ensure the lounge environment remains elegant, clean, and welcoming at all times
• Support staffing, scheduling, and service flow during peak and off-peak periods

Guest Experience & Personalization

• Deliver intuitive, anticipatory, and personalized service to all Club Floor guests
• Support VIP arrivals, in-room check-in/check-out, and special arrangements
• Engage with guests to understand preferences and build strong relationships
• Ensure all guest profiles and preferences are accurately recorded and acted upon
• Handle guest complaints and service recovery promptly and professionally

Pre-Opening Responsibilities

• Support the setup and preparation of the Club Lounge and Club Floor areas
• Assist in developing and implementing Standard Operating Procedures (SOPs) and service standards
• Participate in recruitment, onboarding, and training of Club Lounge colleagues
• Take part in mock operations, service simulations, and system testing
• Ensure readiness of all equipment, amenities, and service touchpoints prior to opening

Team Leadership & Supervision

• Supervise and support Club Lounge Agents during daily operations
• Provide on-the-job training, coaching, and performance feedback
• Ensure adherence to grooming, service standards, and professionalism
• Promote a positive, engaged, and high-performing team environment
• Assist in scheduling and manpower planning

Food & Beverage Coordination

• Work closely with the Food & Beverage team to ensure seamless service delivery in the lounge
• Monitor quality, freshness, and presentation of all food and beverage offerings
• Ensure compliance with hygiene, sanitation, and food safety standards
• Support enhancement of guest experience through curated lounge offerings

Financial Awareness & Cost Control

• Support cost control efforts related to lounge operations (food, beverages, supplies)
• Identify opportunities for upselling and revenue enhancement
• Ensure accurate posting of guest charges and lounge-related transactions
• Assist in monitoring operational efficiency and minimizing waste

Coordination & Communication

• Coordinate with Front Office, Concierge, Housekeeping, Butler Services, and F&B for seamless guest service
• Communicate VIP arrivals, special requests, and guest preferences effectively
• Participate actively in daily briefings and shift handovers
• Ensure alignment across departments for Club Floor operations

Quality Assurance & Brand Standards

• Ensure adherence to Mandarin Oriental brand standards and SOPs
• Conduct regular inspections of the Club Lounge and Club Floor areas
• Maintain exceptional standards of cleanliness, presentation, and service delivery
• Support continuous improvement initiatives based on guest feedback

Safety, Security & Compliance

• Ensure guest privacy, safety, and confidentiality at all times
• Follow all health, hygiene, and safety protocols
• Respond effectively to emergencies or incidents
• Ensure compliance with hotel policies and brand guidelines

Qualifications & Experience

• Bachelor’s degree in Hospitality Management or related field preferred
• Minimum of 3–5 years’ experience in Front Office, Guest Relations, or F&B within a luxury hotel environment
• Previous experience in Club Lounge or VIP guest services is highly preferred
• Supervisory experience required
• Pre-opening experience is an advantage
• Strong leadership and interpersonal skills
• Excellent communication and presentation abilities
• Knowledge of F&B service standards and luxury hospitality practices
• Fluency in English; additional languages are an advantage
• Guest-centric mindset with strong personalization ability
• Leadership and team development skills
• Attention to detail and quality orientation
• Strong communication and interpersonal skills
• Problem-solving and service recovery capability
• Ability to multitask in a refined, high-pressure environment

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?