Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

About the Role

It’s sales that make our hotels, resorts and residences prosper. As the Asst. Director of Sales - Corporate, you will lead by example in developing and implementing the sales activities within your segment. You take pride in developing and deploying sales generation activities within your assigned market, and in guiding and supporting your colleagues as they deploy activities in their assigned markets. Your team depends on you, and your efforts are valued and important to the success of the business. 

The Assistant Director of Sales – Corporate (ADOS – Corporate) is a key member of the pre‑opening Commercial team and plays a critical role in establishing Mandarin Oriental Makati’s presence in the Manila luxury market. The role is responsible for building the corporate segment from the ground up: developing commercial strategy, acquiring key accounts, nurturing long-term relationships, and driving revenue optimization aligned with Mandarin Oriental Hotel Group (MOHG) standards.

This role supports the Director of Commercial Strategy (DCS) in executing the hotel’s commercial plan, contributes to the leadership of the sales function, and represents the brand through Mandarin Oriental’s legendary quality and service philosophy.

Your Responsibilities

In this role, you will lead sales activities within your designated market segment while guiding and supporting the colleagues who report to you. You are entrusted with achieving departmental sales objectives through thoughtful planning, effective leadership, and exemplary client engagement.

You will do this by:

• Cultivating and strengthening relationships with existing and prospective clients to grow business, shift market share, and elevate awareness of the hotel and the Mandarin Oriental brand.
• Serving as the subject matter expert for your assigned market or segment, providing strategic insights and guidance.
• Analyzing account performance, identifying trends, and implementing targeted sales actions aligned with the annual marketing plan.
• Planning, coordinating, and participating in sales calls, familiarization trips, site inspections, and hosted client experiences.
• Developing and executing both short‑ and long‑term commercial strategies to achieve sales goals and maintain a competitive market position.
• Demonstrating attentive listening to understand each client’s business objectives and tailored requirements.
• Communicating the hotel’s unique features and benefits in a manner that addresses both expressed and unexpressed client needs.
• Representing the hotel at trade shows, key industry events, and brand initiatives.
• Contributing to the development and execution of the hotel’s annual marketing plan.
• Ensuring accuracy and integrity of data input in all sales systems to support precise analysis and reporting.
• Managing lead flow, advancing opportunities, and ensuring timely follow‑up.
• Leveraging social media and digital platforms to identify new opportunities and deepen engagement with existing clients.
• Creating compelling, storytelling‑driven presentations that showcase the hotel’s experiences, spaces, and services.
• Ensuring all sales activities, communications, and follow‑up actions are documented in accordance with established standards.

You’ll Provide Exceptional Service to Your Internal and External Clients

As an ambassador of Mandarin Oriental’s renowned service culture, you will uphold our commitment to exceeding expectations in every interaction.

You will do this by:

• Responding to client requests promptly, thoughtfully, and professionally.
• Hiring, training, and inspiring your team to deliver an exceptional level of service and engagement.
• Providing solutions that address both the stated and unstated needs of clients, anticipating challenges before they arise.
• Representing Sales at internal meetings to ensure operational teams have the information they need to deliver flawless experiences.
• Leading weekly sales meetings to inform, encourage, and align your team.
• Collaborating seamlessly with other departments to ensure a smooth and efficient operation.
• Partnering with colleagues across other Mandarin Oriental properties to share insights, client feedback, and best practices.

You’ll Lead with Responsibility, Care, and Integrity

You are entrusted to be a thoughtful leader who fosters a supportive and motivating work environment, ensuring all colleagues feel valued and empowered.

You will do this by:

• Demonstrating a positive, humble, and gracious demeanor in your daily interactions.
• Offering encouragement and support to colleagues and stakeholders at all levels.
• Actively participating in team‑building and colleague‑engagement initiatives that strengthen workplace culture.
• Providing assistance to operational departments whenever needed to ensure the success of the hotel.
• Investing in the ongoing training, development, and mentoring of your direct reports.

You’ll Produce and Deliver Strong Results

You will demonstrate sound commercial judgment and a high level of business acumen through:

• Ensuring rate negotiations align with the hotel’s financial objectives and revenue strategies.
• Showing proficiency in understanding and communicating contractual terms with clarity and accuracy.
• Meeting and exceeding assigned room night and revenue targets.
• Preparing and presenting timely, accurate sales reports that highlight pace, production, and market insights.

What We’re Looking For

Specific Job Qualifications, Knowledge & Abilities

You will bring the following experience, expertise, and personal qualities to the role:

• A minimum of five years of progressive hotel sales experience, including at least two years in a leadership capacity within a luxury or upper‑upscale environment.
• A Bachelor’s Degree in a relevant field, or equivalent professional experience demonstrating strong commercial and leadership capability.
• Proven ability to lead, mentor, and inspire a high‑performing sales team.
• Strong sales acumen and negotiation skills, with a demonstrated ability to secure and grow key accounts.
• Exceptional written and verbal communication skills in English, with the ability to convey information clearly, confidently, and professionally.
• Outstanding organizational, time‑management, and follow‑through abilities, with meticulous attention to detail.
• A demonstrated ability to cultivate and strengthen relationships with both internal stakeholders and external clients, reflecting Mandarin Oriental’s commitment to genuine hospitality.
• Strong capability in prospecting and acquiring new business, supported by strategic thinking and a proactive approach.
• Ability to represent the hotel and Mandarin Oriental brand with professionalism, poise, and brand alignment.
• Proven skill in relationship management, fostering long‑term partnerships built on trust and service excellence.
• Proficiency with essential sales and productivity systems, including Salesforce/Delphi and the Microsoft Office Suite.

Why Join Mandarin Oriental, Makati?

• Be part of a prestigious luxury hotel pre‑opening
• Play a key role in shaping the culture and colleague experience from day one
• Work with a globally respected brand known for excellence and people‑first values
• Enjoy long‑term career growth opportunities within Mandarin Oriental Hotel Group

Are you a master of craft who thrives in a team that succeeds together?
We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.