Assistant Executive Housekeeper

マンダリン オリエンタル 東京では、宿泊部ハウスキーピングのチームの一員としてAssistant Executive Housekeeperを募集します。 

あなたは職人技の達人ですか？チームとして共に成功を収め、誠実さと尊重の精神を示しながら責任を持って行動する環境で輝ける方ですか？成長志向をお持ちですか？私たちは、ファンズ オブ エクセプショナルになって頂ける方をお待ちしています。

数々の権威ある賞に輝くマンダリン オリエンタルは、世界で最もラグジュアリーなホテル、リゾート、 レジデンスを展開しています。マンダリン オリエンタルは、オリエンタルの伝統と、立地する土地の文 化や独自のデザインを反映させた、卓越したホテルづくりで定評があります。当ホテルグループの使 命は、きめ細やかなおもてなしを通じて、お客さまに感動と喜びをお届けすることです。マンダリン オリエンタルは、ラグジュアリーホス ピタリティ業界における革新的なリーダーとしての名声を高め、長期にわたって持続的成長を実現しています。

マンダリン オリエンタル 東京は、その先進的なデザインと、数々の受賞歴を誇る「おもてなし」精神 に満ちたサービスにより、東京を代表する洗練されたラグジュアリーの象徴としての地位を確立して おります。東京の歴史と文化の中心地ともいえる日本橋エリアに位置し、現代的でありながら、時代 を超越した建築の美しさを備えた、マンダリン オリエンタル ホテル グループにとっての国内１号店 です。

職務内容

Assistant Executive Housekeeperは宿泊部ハウスｋ－ピングのチームに所属し、ハウスキーピング部門の日常業務を監督します。客室、パブリックエリア、バックオブハウスエリアが常にマンダリン オリエンタル、MOQA、フォーブスのクオリティスタンダードを満たすことを保証します。Executive Housekeeper不在時には部門の全責任を負います。

詳しい職務内容は下記Job descriptionsをご参照ください。

Mandarin Oriental, Tokyo is looking for an Assistant Executive Housekeeper join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental, Tokyo / within the Housekeeping, the Assistant Executive Housekeeper assists in overseeing the day-to-day operations of the Housekeeping Department. The role ensures that guest rooms, public areas, and back-of-house areas consistently meet Mandarin Oriental, MOQA, and Forbes standards. The incumbent acts as a role model, supports operational leadership, and assumes full responsibility of the department in the absence of the Executive Housekeeper.

The Assistant Executive Housekeeper reports directly to the Executive Housekeeper and works closely with the Director of Rooms and other Rooms Division leaders. He/she supports the supervision and development of all Housekeeping colleagues.

As Assistant Executive Housekeeper, you will be responsible for the following duties:

1. Guest Experience & Service Excellence
•    Ensure guest satisfaction from arrival to departure in accordance with standards, procedures, and the Legendary Quality Experience (LQE).
•    Proactively identify opportunities to exceed guest expectations and personalize service delivery.
•    Monitor and ensure the correct and timely handling of all guest requests and amenities.
•    Assist in handling guest complaints professionally and effectively, ensuring prompt resolution and follow-up.

2. Operational & Administrative Management
•    Support the Executive Housekeeper in maintaining exceptional cleanliness and service standards across all areas of responsibility.
•    Conduct regular inspections of guest rooms, public areas, and back-of-house areas in accordance with LQE and Forbes standards.
•    Coordinate closely with Engineering by reporting maintenance issues and following up on work orders.
•    Monitor productivity, staffing levels, and daily deployment to ensure efficient labor utilization.
•    Assist with inventory control, purchasing control, and proper usage of OS&E and cleaning supplies.
•    Ensure all equipment and cleaning chemicals are used safely and in compliance with health, safety, and security standards.
•    Participate in budget control, cost management, and departmental expense monitoring.
•    Support outsourcing company coordination and performance monitoring, where applicable.
•    Prepare operational reports and provide updates to the Executive Housekeeper as required.

3. Leadership, Training & Communication
•    Conduct and support daily pre-shift briefings to ensure alignment on priorities and standards.
•    Assist in implementing training programs, coaching, and on-the-job development for Housekeeping colleagues.
•    Ensure colleagues maintain impeccable grooming, professionalism, and adherence to Mandarin Oriental standards.
•    Provide regular feedback, performance guidance, and motivation to foster a positive and engaged work environment.
•    Communicate effectively with all colleagues and departments to ensure smooth daily operations.

4. Guest Rooms, Public Areas & Back of House Oversight
•    Ensure all guest rooms are inspected and released according to standards, including VIP rooms, early arrivals, and special requests.
•    Monitor room setup, amenities, and cleanliness to ensure consistency and attention to detail.
•    Oversee cleanliness and presentation of all assigned public areas.
•    Ensure back-of-house areas are clean, organized, and compliant with hygiene and safety requirements.
•    Identify, report, and follow up on missing, damaged, or sub-standard fixtures and equipment.
5. Acting Executive Housekeeper Responsibilities
•    Assume full responsibility for the Housekeeping Department in the absence of the Executive Housekeeper.
•    Support departmental planning, projects, and continuous improvement initiatives.

As Assistant Executive Houseekeeper, we expect from you:

・Japanese language skill fluent

・English language skill fluent

・Similar experience at the luxury hotels

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

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