We are searching for a Cluster Director of Sales - Transient, to join Mandarin Oriental Savoy, Zurich and Mandarin Oriental Palace, Luzern.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge.

Mandarin Oriental Palace, Luzern is an iconic Belle Époque landmark, offering a premier luxury experience. The hotel comprises 136 rooms and suites, four restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room.

About the job

Based at Mandarin Oriental Savoy, Zurich and Mandarin Oriental Palace, Lucerne, the Cluster Director of Sales - Transient is responsible for the overall transient sales performance of both properties, with strategic oversight of commercial initiatives and revenue growth. The role drives top-line revenue through proactive business development, strategic account management, and market expansion, while fostering strong partnerships and close cross-functional collaboration. As a senior commercial leader, the Cluster Director of Sales -Transient ensures performance excellence, brand alignment, and sustainable growth across both hotels.

As Cluster Director of Sales - Transient you will be responsible for the following duties

• Lead and execute the transient sales strategy across both properties to drive revenue growth and increase market share.

• Identify and develop new business opportunities while strengthening relationships with key corporate, travel trade, and global accounts.

• Oversee account performance and market trends to ensure sales results meet or exceed budgeted targets.

• Collaborate closely with Revenue Management to optimize pricing strategies, inventory, and market positioning.

• Lead, inspire, and develop the Sales team, ensuring alignment with brand standards and consistent sales processes.

• Represent both hotels at trade shows, sales missions, and client events to enhance brand visibility and reputation.

• Drive cross-selling initiatives and key account planning across the Mandarin Oriental portfolio.

• Foster strong collaboration across Commercial, Events, Reservations, and Operations teams to ensure seamless guest experiences.

As Cluster Director of Sales - Transient, we expect from you

• Degree in Hospitality, Tourism, Business, or equivalent professional experience.

• Minimum 5 years’ sales experience in the luxury hotel industry, ideally with strong transient exposure.

• Proven success in business development, negotiation, and managing high-value corporate and travel trade accounts.

• Strong understanding of transient segments within the luxury and lifestyle market.

• Excellent communication and presentation skills in English and German; additional languages are an advantage.

• Established industry network and ability to build long-term client relationships.

• Strong commercial, analytical, and forecasting skills.

• · Confident brand ambassador with excellent interpersonal and relationship-building abilities.

• High level of organization, resilience, and a results-driven mindset.

• Proficiency in hotel systems and CRM tools (e.g. Delphi, Opera, Salesforce) and MS Office.

• Willingness to travel as required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Swiss Deluxe Hotels. As a member of the Swiss Deluxe Hotels you and your loved ones get to enjoy stays at many prestigious properties all across Switzerland. From vibrant city hotels to grand hotels deeply rooted in their surroundings, the perfect get-away is only a reservation away.   

• And much more!

We’re Fans. Are you?