Mandarin Oriental Lutetia, Paris is looking for an Assistant In Room Dining Manager!

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Lutetia, Paris has been an emblematic establishment of Paris since 1910. With its 184 rooms, including 49 suites, the hotel offers the best of the Left Bank to Parisians and visitors from around the world. This iconic property is also a top culinary destination on the Left Bank, with several restaurants and bars: Brasserie Lutetia, the Le Saint-Germain restaurant, Bar Joséphine, and Bar Aristide—gathering places where guests can meet, exchange, and savor the Parisian delights for which the hotel is renowned. At the heart of the hotel, the Akasha Spa, a 700 m² holistic wellness oasis, invites you to relax and rejuvenate.

About the job

Based at Mandarin Oriental Lutetia, Paris the Assistant In Room Dining Manager supports reports directly to the In Room Dining Manager.

As Assistant In Room Dining Manager you will be responsible for the following duties:

• Team Leadership & Coordination: Organize, supervise, and support the Room Service team. Prepare schedules and lead pre/post-service briefings. Ensure proper task distribution and team motivation.

• Service Quality Control: Ensure adherence to hotel and LQA service standards. Oversee mise en place, cleanliness, and respect for HACCP hygiene regulations.

• Client Satisfaction & Personalization: Take orders, provide tailored recommendations, and ensure guest satisfaction throughout the experience, using tools like Opera and guest profiles.

• Complaint Handling: Manage customer feedback and resolve conflicts with professionalism and care, always aiming to exceed expectations.

• Room Service Logistics: Monitor minibar and service station stock levels, coordinate inventories, and ensure timely, compliant deliveries.

• Billing & Cash Operations: Prepare and verify client bills, manage payments, and close daily cash reports accurately.

• Shift Closure: Supervise cleanup, equipment return, and service area reset. Conduct handovers with night staff, ensuring all key information is shared.

• Staff Training & Onboarding: Welcome and train new team members according to standards, manage internal conflicts, and report to your line manager as needed.

As Assistant In Room Dining Manager we expect from you:

• Fluency in English and French, a third language would be appreciated

• A 5 year experience in the parisian luxury hospitality industry

• To demonstrate strong organizational and leadership skills, along with excellent interpersonal abilities, enabling you to foster team cohesion effectively.