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Assistant Manager - Public Area

  • 538846
  • Housekeeping
  • Full time
  • Mandarin Oriental, Singapore

Responsibilities: 

  • Lead and manage the Public Area Supervisor and Public Area Attendants
  • Motivate, train, and supervise all Public Area colleagues 
  • Ensure that all relevant FHLSS standards are in place and followed
  • Execute projects such as preventive maintenance, inventories, and productivity studies
  • Review regularly Standard Operating Procedures, and Processes in order to guarantee effective and efficient service as per Mandarin Oriental Standards
  • Conduct daily meetings with Supervisors and Housekeeping colleagues
  • Maintain an ongoing Safe & Sound program
  • Conduct regular inventories of cleaning equipment, linen and guest supplies, to ensure sufficient stock at all times
  • Conduct appraisal and performance reviews on a regular basis
  • Identify colleagues for further development or training needs
  • Respond to guest questions and needs professionally, timely and with a smile
  • Handle guest complaints in a polite and professional manner
  • Take ownership of any guest complaints and follow up on the service recovery
  •  

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