Mandarin Oriental Punta Negra, Mallorca is looking for an Assistant Restaurant Manager to join our Food & Beverage Team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. 

About the job 

Based at the Mandarin Oriental Punta Negra, Mallorca within the Food and Beverage Department in Mallorca, the Assistant Restaurant Manager will assume full responsibility of all related operational, administrative and financial aspects of the designated restaurant(s). The Assistant Restaurant Manager reports to the Restaurant Manager. 

As Assistant Restaurant Manager, you will be responsible for the following duties:  

• Support the Outlet Manager in overseeing all operational and administrative aspects of the outlet as appropriate and be able to prioritize the required level of engagement depending on business volumes and other related parameters.  

• Assume full responsibility in absence of the Outlet Manager for all operational and administrative tasks. 

• Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times.  

• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine.  

• Handle effectively any kind of customer complaints being verbal or written. 

• Assist in planning and executing special promotional activities for the outlet and plan for festive season events related to the outlet.  

• Assist in other outlets if required. 

• Attend and participate in all required meetings as scheduled and required. 

• The Assistant Manager must be fully conversant with the local laws and customs regarding the serving of alcohol and in particular the variations regarding the license under which his/her venue operates. He/ she must also ensure that all staff under his/ her leadership are aware of these laws and license requirements and practice responsible service of alcohol.  

• Assist in maintaining a clear overview of all POS - point of sales related set ups and carry out regular check on accuracy of all items.  

• Monitor and take ownership of the TMS system for the respective outlets. 

• Follow all procedures, policies and practices with regards to the Jardine accounting related requirements for the respective outlet(s).  

• Provide leadership, direction and support to all colleagues at any time.  

• Train, evaluate and schedule all colleagues in accordance with the applicable standards, policies and as per the overall business requirements.  

• Ensure that MOMAL grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.  

• Prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume.   

• Hands on monitoring and following through on any requirements of guests. 

• Ensure customer satisfaction from arrival to departure in accordance to MOHG legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.  

• Built professional meaningful relationships with our guests. 

• Inspire colleagues to create memorable moments for our guests, creating MOWOWs. 

As Assistant Restaurant Manager, we expect you:  

Experience and education 

• Degree in Hospitality Management or similar. 

• At least 2-3 years’ experience in a similar role. 

• Experience leading teams in Food & Beverage departments. 

• Experience in luxury hospitality. 

Technical Skills 

• Ability to understand guest needs and expectations and to deliver superior customer service. through own initiative and through driving and motivating his/her team accordingly. 

• Ability to work long hours with a strong focus on operational excellence. 

• Experience with restaurant point of sales and cashiering procedures.  

• Extremely organized and possess a solid administrative capability. 

• Proven ability to successfully support, motivate and lead a large and diverse team.  

• Able to use documented performance management systems. 

• Perform job with attention to details and the ability to organize and handle multiple tasks. 

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

We’re Fans. Are you?