Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Butler is responsible for delivering highly personalized, anticipatory, and discreet service to guests, particularly in suites and premium accommodations. As a key ambassador of Mandarin Oriental, the Butler ensures every aspect of the guest stay is tailored, seamless, and exceeds expectations, reflecting the brand’s legendary luxury service standards.

In a pre-opening environment, the Butler plays a vital role in building service culture, participating in training, and ensuring readiness to deliver exceptional guest experiences from the outset.

Key Responsibilities

Guest Service & Personalization

• Provide warm, personalized, and professional service to all assigned guests
• Anticipate guest needs and preferences, ensuring proactive and intuitive service delivery
• Maintain and update detailed guest profiles, including preferences, habits, and special requirements
• Build strong relationships with guests, ensuring a memorable and personalized stay

Butler Service Delivery

• Provide a full range of Butler services, including:
• Guest arrival coordination and in-room check-in
• Packing and unpacking of luggage
• Garment pressing and wardrobe management
• In-room dining coordination and service setup
• Turndown service enhancements
• Ensure all services are delivered discreetly, efficiently, and to the highest luxury standards

Guest Experience Management

• Oversee the entire guest journey from pre-arrival to departure
• Coordinate personalized itineraries, amenities, and experiences
• Ensure VIP setups, amenities, and special arrangements are executed flawlessly
• Handle guest requests and concerns promptly and professionally
• Perform service recovery and ensure guest satisfaction at all times

Pre-Opening Responsibilities

• Participate in intensive training programs, SOP familiarization, and service culture workshops
• Assist in developing and refining Butler service procedures and standards
• Take part in mock operations, role plays, and simulation exercises
• Support preparation of Butler pantries, equipment, and guest amenities
• Demonstrate flexibility in supporting pre-opening activities across departments

Coordination & Communication

• Work closely with Club Floor, Front Office, Housekeeping, Concierge, F&B, Spa, and Engineering
• Communicate guest preferences and special requests clearly across departments
• Ensure seamless coordination for guest services and experiences
• Participate in daily briefings and shift handovers

Financial Awareness & Upselling

• Promote hotel services, experiences, and facilities to enhance guest satisfaction and revenue
• Identify opportunities for upselling (dining, spa, transportation, experiences)
• Ensure proper posting of guest charges where applicable
• Maintain awareness of cost control while delivering exceptional service

Quality Assurance & Brand Standards

• Ensure all services meet Mandarin Oriental’s brand standards and luxury expectations
• Maintain exceptional attention to detail in all guest interactions and service delivery
• Ensure consistency and excellence across all Butler services
• Follow all hotel policies, procedures, and audit requirements

Safety, Security & Confidentiality

• Maintain strict confidentiality regarding guest information and preferences
• Ensure guest safety and security at all times
• Follow emergency procedures and respond appropriately to incidents
• Adhere to hotel safety and compliance standards

Qualifications & Experience

• Bachelor’s degree in Hospitality Management or related field preferred
• Minimum of 2–4 years’ experience in luxury hospitality, preferably in Butler, Guest Relations, or Front Office
• Strong understanding of luxury service and VIP guest handling
• Pre-opening experience is an advantage
• Excellent communication and interpersonal skills
• High level of professionalism and grooming standards
• Fluency in English; additional languages are an advantage
• Exceptional guest service and personalization skills
• Attention to detail and strong organizational ability
• Discretion, professionalism, and emotional intelligence
• Strong communication and interpersonal skills
• Ability to anticipate and exceed guest expectations
• Flexibility and ability to multitask in a fast-paced environment

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?