Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

Concierge

  • Singapore
  • Rooms Division
  • Full time
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Responsibilities: 

  • Attend to guest’s request for travel and transport arrangements, air ticketing/sightseeing tours, lost luggage inquiries and other reasonable Concierge duties and services 
  • Do outside errands / taking of guests to destinations (eg clinic /shops etc) 
  • Well informed on all activities within hotel
  • Handle mail & postal enquiries
  • Handle incoming and outgoing items both for hotel and city guests
  • Co-ordinate with Front desk colleagues for the fast removal of baggage from rooms and upon arrival
  • Supervise and ensure that the front driveway is free of traffic congestion and car valet services are of highest standard
  • Maintain complete and readily accessible files and records necessary for effective operations and future references 
  • Oversee the Baggage and Doormen Team in ensuring that proper arrival and departure standards are provided to all guests
  • Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced
  • Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities 
  • Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles 
  • Well-versed with Mandarin Oriental Hotel Group goals and information. 

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