Captain - Broadway

Responsibilities:

• Coordinate and supervise all duties for the opening and closing brigade.
• Assist the assistant manager in making arrangements according to reservations and special events.
• To assist the assistant manager in checking the condition, cleanliness, and proper functioning of all operating equipment and furniture
• To assist in the training of waiters/waitresses and junior waiters.
• To ensure the correct and complete set-up of the restaurant section assigned to him/her.
• Assist the assistant manager in following up on all supplies from the store and linen room.
• To welcome guests to his/her station and to assist in seating.
• To present menus and beverage lists to the guest with recommendations designed to increase average check.
• To take food and beverage orders and ensure speedy service of all food and beverage items.
• Ensure that each table is correctly set up as per food and beverage order requirements.
• To participate in the service of food and beverage items, especially during rush hours.
• To check and follow up on billing and checking procedures as per policies set by Emirates Palace Mandarin Oriental.
• To ensure proper cash handling procedures are followed as per policies set by Emirates Palace Mandarin Oriental
• To be present in the restaurant during service hours.
• Ensure that tables are cleaned and reset immediately after the guests have left, in line with the standards set by Emirates Palace Mandarin Oriental.
• To develop and maintain good relations with guests and to handle guest complaints as required by the restaurant manager or his assistant.
• Ensure that the restaurant manager and assistant restaurant manager are kept informed of all guest comments and complaints.
• Attend communication meetings, briefings, and training sessions as required by the restaurant manager, training manager, and food and beverage manager.
• To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance with the standards of Emirates Palace Mandarin Oriental.
• Any other duties, which may be assigned to you from time to time as directed by your
  Supervisor or Manager.

Skills & Qualifications

• Senior School qualification or equivalent will be an advantage.
• Previous Standalone luxury restaurant experience is required, resort experience is preferred.
• Team player, with good communication skills.