Mandarin Oriental Lutetia, Paris is looking for a Head Concierge!

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

An icon of Parisian elegance since 1910, Mandarin Oriental Lutetia, Paris embodies the spirit of the Left Bank—where history meets modern luxury. Nestled in Saint-Germain-des-Prés, this Palace offers refined gastronomy, a holistic spa, and 184 rooms including stunning suites and signature apartments. From the vibrant Brasserie to the intimate Joséphine Bar, every space invites unforgettable moments. More than a stay, it’s a celebration of French savoir-faire and the unique soul of the Left Bank.

About the job

Based at Mandarin Oriental Lutetia, Paris within the Conciergerie team, the Head Concierge is responsible for the following duties:

• You will work with your team to continuously develop the quality and brand image of the hotel, thereby contributing to the achievement of our qualitative and quantitative objectives (satisfaction of both external and internal guests, profitability, etc.).

• In this capacity, you will be responsible for training, developing, and leading the team under your supervision. You will foster and promote within the team a climate of trust that encourages cooperation, knowledge sharing, and the pursuit of excellence.

• You will have the ability to lead projects and will be expected to make proactive recommendations regarding decisions related to the organization of your department’s work. This will help ensure optimal working conditions for our employees while delivering impeccable service quality to our guests.

• Your strong sense of quality, service, and attention to detail will drive you to continuously pursue excellence, including, where necessary, the development of new methods, procedures, and processes—whether technical, operational, or organizational.

• You will inform guests about the various hotel services and local cultural activities. You will handle reservations to meet guest requests, act proactively, and develop business relationships with all our service providers.

As Head Concierge, we expect from you:

• You have proven experience in a similar role within the luxury hospitality sector.
• You have demonstrated strong organizational and leadership skills, as well as excellent interpersonal abilities, enabling you to ensure strong team cohesion.
• Your rigor and attention to detail drive you to achieve excellence in terms of service quality and brand image.
• Paris holds no secrets for you, and your curiosity keeps you up to date with the latest trends.
• Fluency in English is required, as well as proficiency in a third foreign language.

Our commitment to you:  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Our local benefits:

• 13th month bonus
• 100% public transport reimbursement
• €45 Uber credit after the last metro
• Sustainbale mobility package
• Staff cafeteria
• 70% coverage of the health insurance premium