Coffee Man

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Coffee man is responsible for ensuring that all guests arriving to the hotel have a warm welcome and following the hotel brand standard on serving Arabic coffee with dates and/ or any other amenity. Other roles may include escorting the guest to the restaurants or guiding the guest direction when needed.

Responsibilities

Departmental:

• Serving Arabic coffee in a professional and traditional way.
• Serving dates in a professional and traditional way. 
• Responsible to maintain the cleanliness of the lobby and ensure dates and Arabic coffee is refilled.
• Making sure that during duty coffee and dates are always available in stock.
• Assist guests with questions about property/area and provide them with any logistical advice.
• Ability to understand guest needs and expectations and to deliver superior customer service.
• Being aware of important guests ensure to welcome them.
• Overlooking the lobby area if guests need assistance direction.

Colleague Relations:

• Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
• Maintain open communication channels with other departments to ensure seamless coordination and colleague satisfaction.
• Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
• Serve as a role model demonstrating humility, empathy, integrity, and a commitment to service excellence.

Guest Relations:

• Warmly engage and converse with guests while serving coffee and dates as well as any other amenity.
• Ensure customer satisfaction in accordance to the applicable MOHG Legendary Quality Experiences (LQEs).
• Create WOW moments to surprise and delight in house guests.
• Listen to any customer complaints and if possible, resolve them effectively and otherwise refer to the manager in charge.

Skills and Qualifications

• High School qualification or equivalent.
• Being able to make Arabic coffee with the right blends.
• Minimum experience of 1 year as a Coffee man in a luxury setting environment.
• Verbal and written communication skills in English and Arabic; Other languages are preferred.
• Able to communicate clearly with colleagues and guests.
• Mature and outgoing personality with excellent interpersonal skills
• Physical capability to stand for a long period of time, with flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.