Concierge

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha, we welcome colleagues who are passionate about delivering the best service and exceeding our guests' expectations.

Main Responsibilities

• Create focused conversations with guests to identify their personal preferences.
• Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
• Provide clear directions for all guests travelling outside of the hotel
• Respond to all guests’ needs and requests, utilizing proper communication skills within resources and other departments when appropriate
• Maintain a daily record via Alice of all guest requests, reservations and confirmations for guests
• Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges
• Assists guests in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities
• Builds relationships with guests to delight and gain loyalty

Requirements

• Senior School qualification or equivalent
• Membership of Clefs d'Or is an advantage
• Previous experience working in the Middle East is an advantage.
• Minimum 2 years of experience working in a 5-star hotel environment.
• A minimum of 1 year of Concierge/ Guest Relations/ Front Office experience
• Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS

If you are interested in joining our team apply today!