Concierge

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. 

Scope of Position

The Concierge is responsable for providing five star services to all guests and colleagues.

Duties and Responsibilities

• Provide guests access to all Milan has to offer
• Offer a warm, sincere and personalized welcome to all guests
• Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history
• Have an in depth knowledge of directions, travel time, cost and various forms of transportation
• Maintain a constantly updated database with extensive information about city highlights
• Demonstrate first hand knowledge of the recommendations with thorough research
• Be proactive and anticipate  the complete requirements to make the experience a success
• Enquire as to the success or enjoyment of the recommendations made
• Maintain a consistent and sufficient level of brochures, maps and handouts
• Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
• Be knowledgeable of all in-house and arriving guests
• Be aware of all daily events in the hotel
• Arrange tickets for theatre, sporting events and local attractions
• Make and confirm dining reservations
• Arrange for package delivery and pickup for guests
• Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.
• Communicate all important details to management and colleagues
• Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
• Maintain a clean, neat and organized desk
• Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
• Provide clear directions for all guests travelling outside the hotel
• Respond to all guest needs and requests
• Other activities as deemed appropriate by the Chief Concierge

Requirements

• Proficiency in English and Italian
• Excellent presentation, overall communication skills and extremely focus
• Must be detailed oriented
• Able to multi-task and work well under pressure
• The ability to work well in a team environment
• Able to stand for extended periods of time
• Must be professional and possess excellent presentation, communication, organization, and effective time management skills
• Must be extremely focused
• Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, and attractions in Milan and surrounding  Area.
• Flexible schedules and hours, willingness to work on weekends & holidays is required.

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