Engineering Manager

Mandarin Oriental, Tokyo is looking for a Engineering Manager to join our Engineering team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental Tokyo, the Engineering Manager who is responsible for providing all our Guests and Colleagues with a comfortable, safe and pleasing environment by protecting our company assets through cost conscious, superior maintenance processes and dedication to continuous improvement. Also responsible for completing the preventive maintenance schedule in all guest room areas and ensuring that the physical environment is in accordance with the standards of the hotel and Legendary Quality Experience.

The Engineering Manager reports to the Director of Engineering.

As Engineering Manager, you will be responsible for the following duties:

・Familiar and complies with the Mandarin Oriental, Tokyo (the Hotel) Vision, Mission, Core Values, Pillars, Guiding Principles and Standards in performing all routine, maintenance and emergency tasks / activities.

・Familiar all engineering related systems and equipment for the Hotel.

・Familiar with all Local Regulations, MOHG and the Hotel Guideline & Standards, as well as Policies & Procedures and Rules & Regulation.

・Complies with Hotel’s Fire Life Health Safety Security & Environment (FLHSSE) Policy and be familiar with the guidelines, Policy and Procedures and Standard Operation Procedures, etc.

・Maintains all records, reports and documentation of all engineering related activities / tasks and ensures that the adopted policies & procedures & records are in accordance with the Local Regulations as well as the Corporate Standards.

・Liaise with the base building management team and the Hotel Departments, for various projects.

・Engineering Manager shall be flexible with duty shift assigned by the Management. Supervises and outside service agreements and the performances of the vendors / contractors.

・Plans, organizes, directs and supervises the works of his subordinates and ensures that the subordinates on duty are efficiently to carry out their operation and maintenance.

・Reviews the engineering logbooks, backlog reports, work schedules, preventive maintenance plans and other reports submitted by the vendors / contractors in timely manner.

・Ensures that the work can be done efficiently and within the standards of the Hotel.

・At regular intervals, inspects and logs the operating equipment, machinery and engineering systems; in event of any equipment / machinery giving sign of trouble / breakdown, he must stop it and operate the standby unit and report to the Assistant Chief Engineer / Chief Engineer and communicate with the Engineering team members, and propose solution for the repair works, contact the outsourced contractor if needed for the resumption of the operation.

・Review the maintenance reports and services reports, in event of any equipment / machinery giving sign of trouble / breakdown, he must stop it and operate the standby unit and report to the Assistant Chief Engineer / Chief Engineer and communicate with the Engineering team members and take necessary action if needed for the sustainable operation. 

・Contact the outsourced contractor if needed for the repair works of the equipment / system.

・Reviews preventive maintenance tasks and yearly work schedules for all equipment and that they are updated on a regular basis taking into consideration revised regulations from Local Authorities, revised Corporate Standards as well as input from Operational Departments.

・Ensure to maintain the Hotel physical appearance, working order and operational efficiency for all hotel facilities including Physical Structures, HVAC System, Electrical System, Plumbing and Drainage System, Fire System, Boiler System, Audio and Video System, Building Management System, Kitchen equipment, Elevator System, Interior Decoration, etc.

・Ensures that all engineering areas are maintained in a clean and safe manner. Ensures that all equipment and installations in the hotel is installed and maintained in conformity with all local rules and regulation as well as Corporate Standards. Assists in monitoring the utilities budgeted and actual consumption. 

・Propose and implement the energy conservation program for the electricity, gas and water to ensure that the targets are reached.

・Works with all other operating departments to ensure that all guest comment and request are attended to in accordance with the LQE standards.

・Ensure prompt response to guest requests and ensure guests receive professional, efficient prompt and courteous services to the Hotel standard Trains and directs subordinates on operation of building facilities and installations.

・Liaises with the Engineering team members and outsourced contractors on any equipment / machinery not functioning properly and which is likely to lead to breakdown.

・Understands and complies with the Departmental Rules and the Hotel Policy and Procedures.

・Responds to emergency calls for 24 hours and support the Emergency Response Team members.

・Contributes with ideas in finding solutions for daily operational issues within the complete Engineering Department.

・Maintains a good relationship with Guests, other Departments and fellow Engineering team members through the consistent display of outstanding LQE skills.

・Be environmentally friendly, energy saving, reduce waste, recycle where possible and reuse where possible.

・Assumes other duties as assigned by the Management from time to time.

As Engineering Manager, we expect from you: 

・Japanese language skill (Fluent）

・English language skill (Intermediate or above)

・3+ years experience as the same position related to the similar jobs (hopefully experience at luxury hotels)

・Class 2 Electrical Construction Management Engineer Certification（2級電気工事施工管理技士資格）

・Knowledge of utility cost budgets, target consumption levels, and energy conservation program implementation is a plus

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?

Engineering Manager

マンダリン オリエンタル 東京では、施設管理部の一員としてEngineering Managerを募集しています。 

あなたは職人技の達人ですか？チームとして共に成功を収め、誠実さと尊重の精神を示しながら責任を持って行動する環境で輝ける方ですか？成長志向をお持ちですか？私たちは、ファンズ オブ エクセプショナルになって頂ける方をお待ちしています。

数々の権威ある賞に輝くマンダリン オリエンタルは、世界で最もラグジュアリーなホテル、リゾート、 レジデンスを展開しています。マンダリン オリエンタルは、オリエンタルの伝統と、立地する土地の文 化や独自のデザインを反映させた、卓越したホテルづくりで定評があります。当ホテルグループの使 命は、きめ細やかなおもてなしを通じて、お客さまに感動と喜びをお届けすることです。マンダリン オリエンタルは、ラグジュアリーホス ピタリティ業界における革新的なリーダーとしての名声を高め、長期にわたって持続的成長を実現しています。

マンダリン オリエンタル 東京は、その先進的なデザインと、数々の受賞歴を誇る「おもてなし」精神 に満ちたサービスにより、東京を代表する洗練されたラグジュアリーの象徴としての地位を確立して おります。東京の歴史と文化の中心地ともいえる日本橋エリアに位置し、現代的でありながら、時代 を超越した建築の美しさを備えた、マンダリン オリエンタル ホテル グループにとっての国内１号店 です。

職務内容

Engineering Managerはホテルの空調・衛生・建築・電気・厨房設備全般を対象に日常的な点検から不具合の修理、専門業者の手配を行います。ホテル内の様々な部署とコミュニケーションをとって業務を進め、高い水準でお客様に満足して頂く空間を創り上げるといったやりがいのある仕事です。また、コスト管理やエネルギー管理を総合的に行うことにより、会社のコスト削減も行っております。専門分野にとらわれることなく、様々なことにチャレンジできる職種です。

Director of Engineering（施設管理部長）にレポートします。

応募資格

・日本語スキル（Fluent）、英語スキル（Intermediate以上）

・同職種での最低3年の関連業務経験（できればラグジュアリーホテルでの業務経験者）

・2級電気工事施工管理技士資格

・光熱費予算、目標消費量、省エネルギープログラムの実施に関する知識があれば尚可