Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

About the Role

The Director of Catering & Events is a key member of the pre‑opening leadership team for Mandarin Oriental Makati. This role is responsible for creating and leading the hotel’s Catering & Events strategy, establishing service standards, developing the commercial pipeline, and overseeing the successful execution of all social and corporate events.

With a blend of commercial acumen, creative vision, and operational excellence, the Director of Catering & Events ensures that every event—whether an intimate celebration or a large‑scale corporate function—reflects Mandarin Oriental’s renowned elegance, craftsmanship, and impeccable service.

Your responsibilities

1. Pre‑Opening Leadership & Commercial Readiness

• Develop the Catering & Events commercial pre‑opening plan, including pricing, sales strategy, forecasting, and market positioning.
• Establish event packages, menus, and product offerings in collaboration with Culinary, F&B, and Operations.
• Create SOPs, service guidelines, documentation standards, and workflows aligned with Mandarin Oriental brand expectations.
• Collaborate closely with Sales, Marketing, Revenue Management, and Operations to ensure alignment in all pre‑opening activities.
• Lead the recruitment and training of the Catering & Events team, instilling a culture of excellence and luxury service.

2. Sales & Business Development

• Drive revenue through proactive sales efforts targeting corporate, social, wedding, diplomatic, and luxury lifestyle segments.
• Develop strong client relationships with key event planners, corporations, social influencers, luxury wedding partners, and community organizations.
• Conduct site inspections, presentations, and client meetings representing the brand with poise and sophistication.
• Partner with the Director of Commercial Strategy to optimize segment mix, pricing strategy, and sales targets.
• Lead contracting and negotiation processes for all catering and event bookings.

3. Event Planning & Execution Excellence

• Oversee the end‑to‑end planning and delivery of all events to ensure flawless execution.
• Collaborate closely with Banquet Operations to deliver tailor‑made experiences in line with guest expectations and brand standards.
• Lead pre‑event meetings and ensure detailed event orders are created with accuracy and clarity.
• Maintain strong coordination with Culinary, AV/Tech, Rooms, and other key departments to ensure seamless event flow.
• Serve as the brand ambassador during high‑profile events and VIP occasions.

4. Financial Management & Forecasting

• Develop and manage departmental budgets, revenue forecasts, and cost controls.
• Ensure profitability through margin oversight, efficient staffing, and appropriate pricing strategies.
• Analyze event performance, conversion rates, and market trends, ensuring continuous improvement.
• Collaborate with Revenue Management on displacement analysis and optimal space utilization.

5. Team Leadership & Culture Building

• Build a high‑performing Catering & Events team capable of delivering luxury event experiences.
• Provide coaching, mentorship, and performance development opportunities for team members.
• Foster a collaborative, guest‑focused environment across sales, planning, and on‑site event teams.
• Champion Mandarin Oriental’s culture and values throughout the department.

6. Brand & Guest Experience Stewardship

• Ensure all event touchpoints reflect Mandarin Oriental’s signature elegance, attention to detail, and personalized service.
• Uphold and reinforce brand voice, design language, and experiential standards within all event offerings.
• Curate and maintain elevated partnerships with luxury vendors, floral designers, décor houses, and entertainment providers.

What We’re Looking For

Qualifications & Experience

• Minimum of 8–10 years of experience in Catering & Events, with at least 3 years in a senior leadership role.
• Experience in luxury hospitality required; pre‑opening experience strongly preferred.
• Proven ability to drive revenue, build client relationships, and execute large‑scale and high‑profile events.
• Strong leadership skills with the ability to inspire teams and uphold service excellence.
• Deep knowledge of the Metro Manila events market, including weddings, corporate events, and luxury social clients.
• Sophisticated communication, presentation, and negotiation skills.
• Highly organized, creative, and detail‑oriented with strong commercial instincts.

Success Profile

• Elegant communicator with a refined guest‑service approach
• Creative visionary with strong commercial and operational balance
• Strategic planner with exceptional execution capability
• Charismatic relationship builder and trusted client partner
• Embodies the warmth, grace, and discipline of the Mandarin Oriental brand

Why Join Mandarin Oriental, Makati?

• Be part of a prestigious luxury hotel pre‑opening
• Play a key role in shaping the culture and colleague experience from day one
• Work with a globally respected brand known for excellence and people‑first values
• Enjoy long‑term career growth opportunities within Mandarin Oriental Hotel Group

Are you a master of craft who thrives in a team that succeeds together?
We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.