Director of Commercial Strategy

The Hotel

Mandarin Oriental, Taipei, with a prime location in Taipei’s most established business district, is poised to deliver a new era of luxury hospitality on opening. The hotel’s 303 comfortable and luxurious rooms and suites, are elegantly designed with classic inspiration and contemporary touches, and are the most spacious in the city. Six restaurants and bars showcase innovative and superlative cuisine, while the spacious spa introduces the Group’s awarding-winning spa concepts together with holistic signature treatments and a range of wellness programmes. In addition, the diverse meeting and event spaces bring a level of sophistication and elegance to any occasion.

JOB DESCRIPTION

Under the supervision of the General Manager and within the limits of the Mandarin Oriental Hotels Group policies and procedures, the Director of Commercial Strategy:

• Sets the hotel’s strategic business direction by balancing financial objectives, managing the sales segments and guiding the commercial strategies of the hotel.
• Works with the General Manager, Director of Marketing Communications and the Director of Revenue Management/Revenue Manager, to develop and implement the hotel’s commercial (sales/selling) strategy to maximize hotel revenues, market share performance and profits.
• Is responsible for maximizing revenue and profit associated primarily with rooms, but also function space or total hotel revenue as required. Position is accountable for all transient, group and catering segments strategies and deployment, pricing, channel distribution, and positioning.
• Identifies future revenue opportunities and effectively communicates strategies to the  sales and marketing colleagues.
• Support, works, and aligns with the Revenue and Reservations departments and all the processes associated with them, such as demand, revenue, forecasting, inventory management, channel management and proactive opportunity analysis.
• Oversees the Sales Department and Catering Department of the hotel and is responsible for the guidance and development of the entire team in each department.
• Main duties include responsibilities on budget, overall strategy, analysis of business trends and competition, revenue, distribution & reservations (in collaboration with Director of Revenue), sales & catering.