Director of Food & Beverage

We are looking for a Director of Food & Beverage to join our pre-opening team at Mandarin Oriental Punta Negra, Mallorca, set to open in Spring 2025.

Surrounded by natural beauty, the Mandarin Oriental Punta Negra, Mallorca spreads over 3 hectares of landscaped cliff tops and gardens cascading down to the sea, where it offers unique access to two coves surrounded by crystalline waters. The property is ideally located within Calvià, one of the most exclusive municipalities of the island, and close to key attractions such as the Portals port, the historical landmarks of the capital Palma de Mallorca, and the international airport.

Mandarin Oriental Punta Negra, Mallorca will feature 131 guestrooms, including 44 suites and nine bungalows located just a few steps from the waterfront. The spacious accommodation will provide full or partial sea views, outdoor terraces or balconies, some of which offer private panoramic plunge pools. A comprehensive Spa at Mandarin Oriental will offer the Group’s signature wellness therapies and beauty treatments, with a focus on local nature-inspired programmes. The spa includes an indoor swimming pool, while three outdoor pools are located across the resort.  Guests will also have access to a wide range of water-sports as well as a comprehensive Children’s Club.

As the Director of Food & Beverage, you will be responsible for the overall daily Food & Beverage operation including all outlets, kitchen, stewarding, banqueting, budgeting, maintenance of quality standards, training and reviews of all colleagues.

The Director of Food & Beverage will be responsible for the following:

• To supervise the function of all F&B employees, facilities and financial performance to ensure maximum departmental profit and cost efficiency is achieved.
• To manage yearly the pre-opening, opening, running and closing of all terraces at the same high level of standard as our regular outlets.
• To control and analyse, on an on-going basis, in order to optimise the following: quality levels of products and service, guest satisfaction, quality measurements (such as LQE & MO Pillars), merchandising and marketing, financial performance and hygiene and cleanliness
• To coordinate and supervise the preparation, presentation and service of food and beverage products to ensure the highest quality at all times.
• To coordinate and supervise the preparation, presentation and service of food and beverage products to ensure the highest quality at all times.
• To keep an up-to-date standard recipe file for F&B items to include: sales history, sales mix, actual costs, potential costs, par stock and production time
• To ensure maintenance and programming of all F&B systems.
• To ensure that all hardware is operational and updated.
• To organize annual maintenance of the contingency systems that supports IT&T equipment and systems.
• Identify F&B technology trends that might be suitable and appropriate for the operation.
• To participate in public relation activities or promotional activities designed at enhancing the image and profitability of the food and beverage department of the hotel.
• To work with Sales and Public Relations to manage the roll out of the annual promotional schedule and to create additional programs or promotions to improve the profitability and image of the F&B operation.
• To encourage usage of Social Media for F&B brand awareness, guest feedback and increased revenues and assess outcome.
• To monitors and analyse the competitors operations in order to assess their activities and trends and to ensure that we keep getting better to keep us the best.
• To review and analyse market trends globally and locally in order to keep up to date in our operation.

What are we looking for?

• Bachelor’s degree in Hospitality Management or similar preferred
• Minimum 10 years working experience with at least 6 years of Food and Beverage experience.
• Minimum 4 years working experience in a luxury hotel operation in a similar supervisory capacity.
• Excellent knowledge of all aspects of F&B Operations, including Restaurant and Bar Management, Banqueting, In Room Dining, Culinary and Stewarding.
• Ability to assemble, analyse, understand integrated spreadsheets, and complex information.
• Prioritisation and organisational skills necessary to meet deadlines and project execution.
• Experience in developing strategic business and/or Food and Beverage plans.
• Experience in Bench-marking activities.
• Experience in Food and Beverage budget preparation, profit and loss statement analysis and forecasting.
• Experience in Food and Beverage capital expenditure preparation.
• Strong background on Food and Beverage cost control and technical knowledge.
• Experience in dealing with a multi-cultural environment and people oriented.
• Experience in developing teams and individuals.
• Effective communication skills both written and spoken, in Spanish and English, with strong presentation skills.
• Excellent leadership, organizational, planning, decision-making and analytical skills
• Excellent interpersonal skills.
• Ability to handle pressure in a fast-paced environment.
• Able to facilitate change in the working environment for continuous improvement.