Mandarin Oriental, Hangzhou is a forthcoming five-star luxury hotel set within the prestigious Westlake 66 mixed-use development, near the UNESCO-listed West Lake. Scheduled to open in 2026, the hotel will feature 194 elegantly designed guestrooms and suites, complemented by four restaurants and bars, extensive meeting and event spaces, and world-class wellness facilities including a signature spa, fitness centre, and indoor pool. Blending contemporary sophistication with cultural heritage, the hotel is designed as a serene retreat in one of China’s most vibrant cities, offering seamless access to Hangzhou’s key business districts and leisure attractions.

As Director of RB&E, you will be responsible for the following duties:

• Leads the Food & Beverage operations.
• Ensures guest feedback and comments are adequately handled.
• Provides leadership and support for all direct reports and other colleagues in the division and maintains effective colleague relations.
• Ensures the colleagues' career path and development needs are prioritized and documented along with performance management and a positive work environment is established and maintained.
• Conducts such functions as interviewing, hiring, employee orientation, performance reviews, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity reviews.
• Participates in public relations activities or promotional activities for the Food & Beverage division.
• Leads all the functions of Restaurant, Bar, and Event division, facilities, and financial performance to ensure maximum departmental profit and cost efficiency is achieved.
• Keeps Restaurant, Bar, and Event cost in line with Budget.
• Analyses sales mix, Restaurant, Bar, and Event costings and pricing on regular basis.
• Monitors market prices and makes revisions whenever needed.
• Reviews and analyses market trends globally and locally in order to keep up to date in our operation.
• Leads the implementation of new Restaurant, Bar, and Event concepts and projects.
• Participates in the preparation of the annual budget and marketing plan, taking ownership for the Restaurant, Bar, and Event Division sections.
• Prepares Restaurant, Bar, and Event annual Capex plan and management of Capex projects and expenditure.
• Continually seeks ways to improve revenues and efficiency in all Restaurant, Bar, and Event venues.
• Is responsible for and accountable for the Restaurant, Bar, and Event departmental operating budgets.
• Is aware of, and complies with, safe working practices as laid down under FHLSS&E, HACCP and Health & Safety guidelines. This will include awareness of any specific hazards at your workplace.

Director of RB&E, we expect from you:

• Luxury Pre-opening Expert: Extensive leadership experience within a luxury hotel brand, including a proven track record in pre-opening operations
• Fluency in Mandarin. Fluency in English will be considered as a plus.
• Advanced knowledge of Microsoft Office Suite; Outlook, Word, Excel, and PowerPoint.
• Knowledgeable of all aspects of food and beverage operations, including restaurants and bar management, banqueting, room service, culinary and stewarding.
• Strong experience in driving marketing and public relation activities in Food & Beverage.
• Current knowledge of international hospitality Restaurant, Bar, and Event trends.

Behavioural skills / Attributes:

• Ability to work in a dynamic environment.
• Excellent interpersonal and managerial skills.
• Customer focused and team oriented.
• Flexibility and adaptability, with high energy level.
• Ability to effectively organize and manage multiple projects and priorities.
• Highly self-motivated and detail minded.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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