Director of Revenue Management

We’re looking for a Director of Revenue Management to lead our Revenue and Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As Director of Revenue Management you will be a highly strategic and results driven and will be responsible for successful leading the hotel’s revenue strategy and execution. This senior role is responsible for driving revenue performance through data-driven analysis, effective forecasting, and dynamic pricing strategies across all segments and distribution channels.

Key responsibilities include:

• Develop and implement a consistent, rational pricing and yield strategy across all channels and market segments, in alignment with Mandarin Oriental Hotel Group’s pricing philosophy and regional/corporate directives.
• Prepare accurate daily, weekly, and monthly forecasts (including day-by-day projections) for all transient segments, group business (in collaboration with Sales and Conference Services), and other revenue streams as required.
• Lead weekly revenue meetings, including preparation of agenda and analysis. Facilitate collaboration and input from all key commercial stakeholders.
• Oversee the development of the rooms budget for both transient and group segments in consultation with the Sales and Groups teams. Lead budget presentations, analysis, and discussions with regional and corporate teams.
• Monitor and analyse competitor pricing, availability, and promotional strategies, providing insights and recommendations based on market trends.
• Manage, mentor, and develop the Revenue and Reservations teams to ensure the successful implementation of revenue strategies and operational excellence.

To be a successful Director of Revenue Management you will have:

• Proven experience in a Revenue Management leadership role within the luxury hospitality sector.
• Strong commercial acumen with a deep understanding of forecasting, budgeting, and pricing strategy.
• Demonstrated ability to lead and develop teams while fostering strong cross-departmental relationships.
• A highly analytical mindset, attention to detail, and excellent communication and presentation skills.
• A collaborative and strategic business partner who thrives in a dynamic, results-oriented environment.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. This includes Private Medical and Dental insurance.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount on property
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Assurance benefits whilst in service
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

ELIGIBILITY TO WORK IN THE UK.