Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

Based at the Mandarin Oriental, Milan within the F&B Department in Milan, the Hostess/F&B Receptionist is responsible for support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission statement. The Hostess/F&B Receptionist reports to the Director of Fine Dining, IRD and Banqueting.

As Hostess/F&B Receptionist, you will responsible for the following duties:

• Welcoming and seating guests according to MO standards
• Presenting the menu correctly to each guest
• Ensuring that the guest is satisfied with their stay
• Handling guests' special requests, anticipating their needs
• Handle guest complaints
• Take reservations accurately, if necessary, keeping track of guest preferences
• Support in setting up the bar/restaurant service stations
• Handle all bar/restaurant guest reservations and requests in a timely manner.
• Liaise within the department and with other hotel departments.
• Participate in daily meetings
• Carry out all administrative tasks assigned by the managers
• Review and reply to email correspondence.
• Handle basic operations of the department, mainly reservations from multiple channels

As Hostess/F&B Receptionist, we expect from you: 

• Excellent communication skills and fluent in both written and spoken Italian and English
• Excellent organizational and computer skills
• Another foreign language literacy is a plus 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for business clothes

We’re Fans. Are you?

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