Director of Sales - Middle East

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right  for their time and place. 

The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

We are looking for a Director of Sales Middle East based in Dubai.

STRATEGIC INTENT

It is the mission and intent of this position that the incumbent will be responsible for the smooth running of Sales Middle East for all 3 Swiss Hotel.

 SCOPE OF POSITION

• To maximise sales  activities so as to ensure occupancy, rate and yield objectives are achieved in accordance with sales plan
• To be responsible for servicing all assigned corporate, travel trade and group accounts from the Middle East, researching and developing new accounts, focusing on high rated business in line with the over-all sales and pricing strategies.
• To maximise sales opportunities from the Royal and HNWI Families from The Middle East and manage all requests from the bookers
• To maximise sales for all other hotel revenue generating departments

DUTIES AND RESPONSIBILITIES

• Together with the DOSM agree and implement corporate rate strategies and account management plans for Middle East Royal Families, Middle East Bookers, Corporate, Government, Agency and Group Accounts.
• To achieve budgeted room-nights and revenues for corporate, leisure and group market segments.
• To effectively manage a portfolio of key accounts through planned sales activity, maximising account potential in terms of rate and/or room-nights in accordance with overall sales strategies.
• To focus on the development of new business both locally and internationally specifically those that commands a higher average corporate rate.
• To work with Mandarin Oriental regional sales offices and third-party organisations or consultants in assigned territories, to maximise sales opportunities.
• To plan and execute overseas sales trips within assigned territories and market segments.
• To maximise selling opportunities within assigned market segments and territories for Conference & Banqueting revenues, particular roadshow and special events departments
• To participate in tradeshows and workshops as required.
• To host site inspections and familiarisation trips as needed.
• To maximise promotional opportunities with key partners
• To develop and maintain a clean database of contacts in assigned markets, plan and execute a regular mail-shot programme.
• To promote other Mandarin Oriental properties whenever possible and effectively distribute sales leads.
• To produce other reports pertinent to assigned markets as required.
• To use corporate initiatives and programs (Fans of MO, Wellness on the Road, Mindful Meetings, and others) to optimize guest satisfaction and sales
• To monitor sales activities of the hotel’s competition and to report findings at sales meetings.
• To provide assistance and support to sales department operations as the need arises.
• To ensure that information in Delphi is accurately maintained for contact management, trace dates and mailshots. To ensure effective reporting of corporate and travel agent production statistics internally and to other MOHG offices.
• To perform any other reasonable request as required by the DOSM

JOB REQUIREMENTS

• Extensive Experience
  • 10+ years of experience managing the Middle East market for luxury properties, with a proven track record of driving sales success and meeting ambitious revenue targets.
• Sales Expertise & Market Knowledge
  • Deep understanding of the Middle Eastern luxury market, including regional trends, consumer behaviors, and high-value client expectations.
  • Proficient in developing and executing strategic sales plans tailored to the unique demands of the region.
• Language Skills
  • Fluent in English; proficiency in Arabic is a significant advantage to engage effectively with diverse stakeholders.
• B2B Relationship Management
  • Extensive expertise in overseeing and cultivating relationships with B2B travel agencies, including luxury travel agents.
  • Skilled in leveraging these partnerships to optimize occupancy and revenue.
• High-Value Client Network
  • Strong network of connections with HNWIs, UHNWIs, family offices, and key stakeholders across the region.
  • Ability to engage and build trust with elite clientele, fostering long-term relationships and business opportunities.
• Revenue Growth and Client Retention
  • Proven ability to drive repeat business and consistent growth by delivering exceptional service and tailored luxury experiences.
  • Expertise in identifying opportunities to upsell and cross-sell, maximizing profitability.

Please note this is a full-time permanent position 

Benefits:

We provide a comprehensive Benefits Package which includes

• Guest Hotel experience for employees
• Discounted Room Nights
• Discount at F&B Outlets
• Colleague recognition and reward programmes
• Exciting range of learning and development programmes
• Opportunities for promotion and transfer across the group

You can expect a modern and very personal work environment as well as multiple development potentialities within the Mandarin Oriental Group.

We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests!  If this is you, then apply here now!