Main Responsibilities:
Competencies:
Occupational Health & Safety Compliance:
Core Competencies for this level:
Humility
Can get things done quietly without unnecessary noise. Quickly admits flaws and mistakes, is modest and self-effacing, and is authentic. Careful to make others comfortable; helps them save face in difficult situations. Maximises the contribution of others, encouraging and respecting the expression of viewpoints from all concerned.
Self-development
Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Collaborates
Building partnerships and working collaboratively with others to meet shared objectives. Represents own interests while being fair to others and their areas and credits others for their contributions and accomplishments. Partners with others to get work done, motivates, gains trust and supports others. Picks up on interpersonal and group dynamics and relates well to all kinds of people, up, down, and sideways, inside and outside the organisation.
Team Development
Develop people to meet both their career goals and the organisation's goals. Places a high priority on developing others through coaching, feedback, exposure and stretch assignments, encouraging people to accept developmental moves. Uses PROFILE/Performance Discussions for Line Colleagues and HiPo Tracks effectively for talent management and development. Is a people builder and a motivator.
Customer Focus
The colleague is genuinely pleasant, positive and helpful to both guests and colleagues, always striving to anticipate guests’ needs and exceed their expectations.
Drives Results
Consistently achieving results, even under tough circumstances. Has a strong bottom-line orientation, consistently a top performer. Persists in accomplishing objectives despite obstacles and setbacks. Pushes self and helps others achieve results.
Drives Work
Providing direction, delegating, and removing obstacles to get work done.
Functional /Technical Skills
Understands the job requirements and displays the technical skills and knowledge required to perform his/her job well and in line with the departmental standards.
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