Executive Housekeeper

Executive Housekeeper

We’re looking for an Executive Housekeeper to join the Leadership team and lead our vibrant and dynamic Housekeeping team as we open the doors of Mandarin Oriental Mayfair, London.

Mandarin Oriental Mayfair, London is the newest jewel to be open in Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests and residents.

As a key member of our Leadership team, we are looking for an experienced Executive Housekeeper who will lead the Housekeeping team to excellence, leading from the front as we deliver exceptional five-star service to both hotel guests and residents of Mandarin Oriental Mayfair, London.

As an Executive Housekeeper at Mandarin Oriental Mayfair, you will be responsible for a number of tasks, which include but are not limited to:

• To ensure that Mandarin Oriental Legendary Quality Standards are fully implemented and maintained throughout the housekeeping department.
• To ensure that Housekeeping services for The Residences at Mayfair are delivered at the highest standards.
• To ensure that the facilities are well maintained and clean at all times.
• To ensure that the Laundry delivers services to all colleagues, residents and visitors in accordance with our brand service standards.
• To ensure that the Housekeeping environment complies within the company’s health and safety standards and FLHSS is fully up to date at all times.
• To monitor service delivery by implementing SOP’s, LQE’s, LQA & all quality action plans to meet and exceed our guests expectations.
• To monitor total training concept and employee development in order to promote an enthusiastic and encouraging working environment.
• To investigate and follow through any negative resident or guest complaints.
• To ensure daily that staffing levels meets the business need to promote effective payroll control and flexing in line with budget and forecast productivity.
• To carry out training for all colleagues in Housekeeping department, ensuring SOP’s are followed and LQE’s are adhered to.

In return, you will receive an array of benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 30% F&B & Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

ELIGIBILITY TO WORK IN THE UK.