Mandarin Oriental Jumeira, Dubai is looking for a F&B Reservation Agent to join our F&B Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira Dubai within F&B Reservations, the F&B Reservations Agent is responsible for all customer reservations and queries received via telephone or emails for Mandarin Oriental, Jumeira, Dubai outlets. Ensure each booking is entered into the system following Mandarin Oriental data and quality standards.

As F&B Reservations Agent, you will be responsible for the following duties:

• Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality
• Proactively handle customer queries and escalations through telephone and email
• Contribute to revenue objectives through maximising booking conversions
• Where appropriate upsell and promote all restaurants to guests
• Ensure group and event booking requests are completed and handed to team in agreed time scales.
• Keep up to date with information and training required to complete role effectively
• Flexibility to work to demands of the business including rotational shifts
• Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base
• Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy
• Any other duties as may reasonably be requested by the management

As F&B Reservations Agent, we expect from you: 

• 1-2 years’ experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)
• Communicate effectively with various customer profiles to deliver their expectations (essential)
• Demonstrate good knowledge of Microsoft Office (essential)
• Fluent in English – spoken and written (essential)
• Team player
• Demonstrates good knowledge of a table management/reservation system.
• Additional languages are desirable (especially Arabic or Russian)
• Experience in F&B industry

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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