Mandarin Oriental Ritz, Madrid is seeking a dedicated Waiter/Waitress (Banquet Setter) to join our elite Food & Beverage team.
Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.
Mandarin Oriental is renowned worldwide for operating some of the most luxurious hotels, resorts, and residences. With a strong development pipeline and recognition for creating coveted properties, the Group offers legendary service rooted in Asian heritage while defining the pinnacle of luxury.
Boasting a stunning restoration that celebrates César Ritz’s pioneering spirit, our iconic Mandarin Oriental Ritz, Madrid is poised to become the city’s most luxurious hotel. With a prestigious central location, celebrated dining overseen by Spain’s top chef, and unrivalled wellness facilities, we set the standard for luxury.
About The Role As Waiter/Waitress (Banquet Setter) at Mandarin Oriental Ritz, Madrid within the Food & Beverage department, you will be responsible for preparing, setting and maintaining banquet and event spaces to the highest standards. You will work closely with F&B and Kitchen to ensure flawless room layouts, table settings and timely service support for events of all sizes.
Key Responsibilities
Deliver all guest-facing service tasks in line with Mandarin Oriental Hotel Group (MOHG) standards and provide support to any F&B outlet as required.
Transport, prepare and maintain service equipment, trolleys, cutlery and linens, ensuring stations are fully stocked and items are in good condition.
Set up, execute and dismantle banquets and events, collaborating closely with Banqueting, Head of Department and kitchen teams for flawless delivery of special functions.
Perform food handling, assembly, plating and distribution processes (manual and automated), serve and clear tables efficiently, and assist with retail/on-board F&B items as required.
Maintain up-to-date knowledge of food and beverage menus (including cocktails and wines) and allergens; promptly communicate any guest requests or incidents to supervisors to ensure full satisfaction.
Keep work areas impeccably clean, control and inspect merchandise/utensils, report shortages or defects and work in close cooperation with all hotel departments.
Comply with MOHG health & safety, Safe & Sound and FLHSSE standards; present a professional appearance and actively promote cost- and energy-saving practices.
What We Expect From You
Strong interpersonal and problem-solving abilities.
Excellent knowledge of luxury hotel F&B operations and guest service standards.
Highly responsible, reliable, and detail-oriented.
Ability to remain calm, courteous, and solution-focused under pressure.
A collaborative mindset, working seamlessly with multicultural teams.
Minimum of 1 year of experience in luxury hospitality, ideally in banqueting, events or similar F&B role.
Fluent in English and Spanish; additional languages are an advantage.
Our Commitment To You
Learning & Development: Tailored programmes to support your career growth.
MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
Health & Wellness: Benefits and wellness programmes to support your well-being.
Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.
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