Front Office Agent

MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

MANDARIN ORIENTAL PRAGUE

Mandarin Oriental, Prague is housed within a former 14th century monastery, and it is both a five-star luxury hotel and a wonderfully preserved piece of history. Blending contemporary design with period features, we offer a truly unique hotel experience. All 99 rooms at Mandarin Oriental, Prague, reflect a sense of tranquility and sophistication. Bright large spaces and open windows offer breezy views of the courtyard and city. It is another world. A world of oriental luxury and the most attentive service. A world that is all about our guests.

JOB DESCRIPTION

• creating outstanding arrival and departure experiences
• assisting with billing and invoicing
• taking personal care of our guests during their stay
• ensuring compliance with health and safety regulations
• handling incoming telephone calls

YOUR PROFILE

• first experiences in a similar position and in a luxury environment
• the spirit to exceed expectations and a strong attention to detail
• a harmonious and humble soul and attitude
• knowledge of Guest Service related IT&T systems
• excellent communication skills in English; other language skills are advantageous
• a focus on our customers

YOUR BENEFITS:

• Complimentary Dining and Drinks at the Colleague Restaurant
• Complimentary Uniforms & Dry Cleaning
• Transportation contribution
• Colleague Rates when staying at Mandarin Oriental Hotel Group
• MultiSport card and many others

In case of interest in this role, please provide us with your CV in English. A work permit for EU is necessary.