The Landmark Mandarin Oriental, Hong Kong is looking for a Front Office Manager to join our Rooms team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, The Landmark Mandarin Oriental, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job 

Based at The Landmark Mandarin Oriental, Hong Kong within Rooms Division in Hong Kong, the Front Office Manager is responsible for leading all front‑of‑house operations to deliver a seamless, exceptional guest experience while driving service excellence, operational efficiency and revenue optimization. The Front Office Manager reports to the Hotel Manager. 

As Front Office Manager, you will be responsible for the following duties:

• Ensure overall efficiency, profitability and service excellence across all Front Office operations, including Front Desk, Concierge, Guest Relations, and Platinum Connect Centre

• Uphold and reinforce the hotel’s service standard and brand culture through the use of Pillars and LQEs to guarantee exceptional guest satisfaction and support the achievement of the hotel’s Mission and Vision

• Maintain a seamless arrival, stay and departure experience by reviewing guest journey touchpoints, operational flow and service delivery; implement continuous improvements based on data, feedback and trends

• Monitor room inventory, rates, overbooking strategies and market demand in close collaboration with Revenue Management to maximize occupancy and achieve optimal REVPAR.

• Oversee effective daily operational briefings and ensure consistent communication of VIP movements, special events, group arrivals and operational updates.

• Personally welcome VIPs, repeat guests, long‑stay guests and high‑profile individuals, anticipating needs and ensuring VIP standards and personalization guidelines are meticulously followed.

• Review guest feedback from all channels and formulate targeted service improvement plans.

• Lead and support crisis management and emergency procedures, ensuring the Front Office team is fully trained on hotel protocols.

• Work closely with other departments and ensure guest profiles and preferences of guest are update in HMS to deliver a cohesive and guest‑centric luxury experience.

• Manage the departmental budget, including payroll, controllable expenses and operational costs; ensure financial performance aligns with targets while protecting service quality.

• Conduct accurate forecasting of room revenue and departmental expenses to support the hotel’s financial planning.

• Drive upselling and value‑added revenue programmes; review daily performance and motivate the team to achieve targets.

• Conduct performance reviews, coaching, counselling and disciplinary actions in a fair and constructive manner.

• Drive colleague engagement through communication, daily briefings, recognition activities and a collaborative work environment.

• Ensure all colleagues uphold grooming, attendance and conduct standards in accordance with hotel policy.

• Ensure all Front Office areas comply with Fire, Life, Health, Safety & Security (FLHSS) standards as well as hotel and brand policies.

As Front Office Manager, we expect from you:

• Minimum 5 years of relevant working experience and at least 2 years in managerial level or of similar capacity in a luxury hotel and hotel group

• Degree holder in Hospitality Management or related discipline

• A proven record in operating high-end operations with high quality service

• Service oriented with excellent communications and interpersonal skills

• Well versed in MS Word, Excel, PowerPoint and Chinese Word Processing

• Proficient in spoken English, Cantonese and Mandarin, knowledge of other language is an advantage

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

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