MANDARIN ORIENTAL PARIS is seeking a dedicated and experienced Housekeeping Supervisor to join our team. Do you have a passion for maintaining the highest standards of cleanliness and service? Are you a leader who thrives in a collaborative environment and enjoys ensuring exceptional experiences for guests? If so, we invite you to be part of the extraordinary.

Mandarin Oriental Hotel Group is renowned for owning and operating some of the world’s most luxurious hotels, resorts, and residences in prime global destinations, with a strong development pipeline. The Group is celebrated for creating iconic properties and delivering legendary service inspired by Asian heritage while embracing cutting-edge luxury experiences.

Mandarin Oriental Paris epitomizes the essence of Paris, blending modern elegance with artistic flair. Our hotel, with 135 rooms, Restaurant Le Camélia, Bar 8, and one of the most exquisite and extensive Spas in Paris, offers an unparalleled luxury experience with the legendary service that defines the Mandarin Oriental brand.

About the Role
As Housekeeping Supervisor at Mandarin Oriental Paris, you will be responsible for overseeing the daily operations of the housekeeping department, ensuring that all areas of the hotel meet the highest standards of cleanliness and hygiene. You will supervise a team of housekeeping staff and ensure that each guest enjoys a flawless and memorable experience.

Key Responsibilities:

• Supervise and coordinate the activities of the housekeeping team to ensure cleanliness and quality standards are met.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure they meet the hotel’s standards.
• Assist in training and developing housekeeping staff to ensure high performance and adherence to company standards.
• Provide leadership and motivation to the team, ensuring efficiency and a positive work environment.
• Ensure all guest rooms and public areas are cleaned and maintained to the highest standard, including replenishing amenities and linens.
• Respond to guest requests or complaints regarding housekeeping services promptly and professionally.
• Monitor and maintain the inventory of cleaning supplies, linens, and other housekeeping materials, ensuring stock levels are adequate.
• Assist in scheduling staff shifts and coordinating resources to meet daily operational needs.
• Ensure compliance with health and safety standards and hotel policies.
• Liaise with other departments to ensure seamless service delivery.

What We Expect From You:

• Minimum of 2 years’ experience in a similar position in a luxury hotel or hospitality environment.
• Strong leadership and supervisory skills, with the ability to motivate and manage a team.
• Exceptional attention to detail and a commitment to maintaining high standards of cleanliness.
• Strong organizational and time management skills, with the ability to manage multiple tasks efficiently.
• Excellent communication skills and the ability to interact with both guests and colleagues.
• Fluent in French and English (written and spoken); additional languages are a plus.
• Knowledge of housekeeping procedures, cleaning materials, and equipment.
• Ability to work in a fast-paced environment while maintaining professionalism.

Our Commitment to You:

• Learning & Development: Your growth is important to us. We offer tailored learning and development opportunities to help you grow in your career.
• MOstay: As a member of the #MOfamily, enjoy complimentary nights at our properties worldwide and attractive rates for your loved ones.
• Health & Wellbeing: We prioritize your work-life balance and offer a variety of health benefits and wellness programs globally.
• Retirement Plans: We offer retirement plans that grow with your service and role.

Local Benefits:

• 13th month salary (after 4 months’ seniority in the first year).
• 100% reimbursement for public transport.
• 60% coverage of mutual insurance costs.

"This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris."