Guest Services Officer

As a Guest Service Manager in Mandarin Oriental, Hong Kong, you will be responsible for

• Provide check-in and check-out services for guests in a professional manner
• Provide guests with a quality room orientation
• Perform professional lobby patrol duties 
• Provide quality service, with colleagues, to all guests by responding to their requests promptly, efficiently, and courteously at all time
• Maintain accuracy of guest database input for the use of the hotel group
• Monitor Guest Services Officers with their duties
• Ensure Room assignment is in line with guest requests
• Assist Supervisors in their daily responsibilities, such as Trace Report and Hot SOS follow up
• Up selling, Data Collection, Guest Preference

Requirements:

• University graduate with Hotel Management degree 
• Related working experience in hotel/ guest services
• Fluent in both written and spoken English 
• Mandarin and other foreign language literacy is a plus 
• Excellent organisational and communication skills 
• Ability to multi-task and work as a team 
• Basic computer and typing skills 
• Dynamic and energetic