Guest Services Officer

As a Guest Services Officer in The Landmark Mandarin Oriental, Hong Kong, you will be responsible for

• Be responsible for all Front Office duties including but not limited to   greeting guests, providing efficient check-in & check-out service, handling billings and payments as well as delivering quality room orientation
• Handle guest enquiries and complaints in a professional and timely manner
• Handle administrative tasks such as updating guest profiles and preparing regular reports
• Assist to execute the guest recognition programme and drive enrolment
• Be attentive to guest needs throughout their stays and provide assistance proactively

Requirements:

• Degree holder in hospitality management or other related disciplines
• Minimum 1 year’s relevant working experience in luxury hotels
• Passionate about delivering exceptional guest service
• Pleasant, dynamic, service-orientated, a team player with good communication and interpersonal skills
• Proficient in spoken and written English and Chinese (both Cantonese and Mandarin), knowledge of other languages would be an advantage