Mandarin Oriental, Singapore is looking for a Hotel Manager to join our team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.
About the job
Based at Mandarin Oriental, Singapore, the Hotel Manager is responsible in playing a vital role in overall Hotel's operations. The Hotel Manager reports to the General Manager.
As Hotel Manager, you will be responsible for the following duties:
Oversee the overall operations of the hotel, including Food & Beverage, Rooms, Spa, Engineering, and Security (FLHSSE).
Preparation of strategic business plans and budget for the hotel.
Ensure the implementation and maintenance of all operational quality standards.
Execute all operational and strategic initiatives, providing feedback and suggesting alternatives where necessary.
Handle guests’ complaints; ensure timely rectifications of service standards when needed.
Develop and implement strategies to enhance hotel operations, proposing solutions to operational challenges and improving guest service quality and colleague productivity.
Collaborate with the Director of L&D to create and update training plans across all operational areas, taking into account hotel KPIs, guest feedback, and service audit results.
As Hotel Manager, we expect from you:
Current Hotel Manager in an international 5-star luxury hotel
Minimum 10 years of managerial experience as Head of Department or Executive Committee member in 5-star luxury hotel
Previous working experience across different cities
Possess Diploma or bachelor’s degree in hospitality management
Familiar with Forbes and LQA quality standards
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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