House Manager

Mandarin Oriental Mayfair is looking for a House Manager to join our vibrant and dynamic Rooms Division team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair is situated on Hanover Square, Mayfair’s oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.

About the job

Based at the Mandarin Oriental Mayfair within the Room Division Department in London, the House Manager is a natural problem solver who truly adores hospitality at its finest. As a vital part of the Rooms team and is someone who always looking at ways to improve the guest journey and elevate the service. The House Manager reports to the Executive Housekeeper.

As House Manager, you will responsible for the following duties:

• To ensure service is delivered to Mandarin Oriental Hotel Group standards, respecting all company policies as per departmental manuals, whilst applying our guiding principles and pillars.
• To provide supervision, training, and coaching by proactive, interactive and reactive management allowing each member to feel motivated and elevate the customer service extended to our guests.
• To act as a brand ambassador enhancing a feeling of comfort, warmth and care to our guests and residents. Following up on any feedback.

As House Manager, we expect from you: 

• To be flexible with shift pattern. Weekend and night coverage will be required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• A competitive salary and benefits packages
• Great F&B discounts in Mandarin Oriental Mayfair, London & our London sister property; Mandarin Oriental Hyde Park, London
• Discounts at 700+ Retailers & Supermarkets

We’re Fans. Are you?

ELIGIBILITY TO WORK IN THE UK. 

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.