Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Housekeeping Coordinator is responsible for supporting the day-to-day administrative and operational coordination of the Housekeeping Department. This role serves as the central communication hub, ensuring seamless coordination between Housekeeping, Front Office, Engineering, and other departments to maintain the highest standards of cleanliness, efficiency, and guest satisfaction in line with Mandarin Oriental’s legendary service standards.

In a pre-opening environment, the Housekeeping Coordinator plays a vital role in organizing systems, establishing communication protocols, and ensuring operational readiness.

Key Responsibilities

Operational Coordination

• Coordinate daily Housekeeping operations, ensuring smooth communication between Room Attendants, Supervisors, Public Area Teams, and Laundry
• Track and update room status (clean, dirty, inspected, out-of-order) accurately in the system
• Coordinate with Front Office to prioritize room readiness for arrivals, departures, and VIP guests
• Monitor housekeeping task assignments and ensure timely completion

Communication Hub

• Act as the primary point of contact for all Housekeeping communication
• Handle incoming calls, messages, and guest requests efficiently and professionally
• Dispatch guest requests (extra amenities, cleaning requests, special setups) to relevant staff promptly
• Maintain clear communication with Engineering regarding maintenance issues and follow up on completion

Administrative Duties

• Maintain accurate records of room status, discrepancies, and daily reports
• Prepare and update daily housekeeping reports (occupancy, room readiness, out-of-order rooms)
• Track lost and found items and ensure proper documentation and storage
• Assist in maintaining filing systems, SOP documents, and departmental records

Guest Service & Experience

• Support delivery of intuitive and anticipatory service by ensuring timely response to guest needs
• Handle guest inquiries related to housekeeping courteously and professionally
• Ensure all guest requests are followed through to completion
• Assist in coordinating VIP room setups and special arrangements

Pre-Opening Responsibilities

• Assist in setting up Housekeeping office systems, communication tools, and reporting structures
• Participate in training sessions, SOP familiarization, and service culture programs
• Support mock operations, system testing (PMS/Housekeeping systems), and workflow simulations
• Assist in organizing documentation, checklists, and operational materials
• Ensure readiness of administrative processes prior to opening

Coordination with Other Departments

• Work closely with Front Office, Engineering, Laundry, and Concierge to ensure seamless operations
• Communicate room status updates and maintenance issues effectively
• Support coordination of VIP movements and group arrivals
• Ensure alignment across departments for efficient service delivery

Inventory & Supplies Monitoring

• Assist in monitoring housekeeping supplies, amenities, and linen availability
• Track usage and inform supervisors of replenishment needs
• Support inventory documentation and record keeping
• Coordinate delivery and distribution of supplies to floors as required

Quality Assurance & Compliance

• Ensure accurate and timely updates in housekeeping systems
• Support adherence to SOPs, policies, and brand standards
• Assist in maintaining operational discipline and documentation accuracy
• Support audits and inspections as required

Safety, Security & Compliance

• Maintain confidentiality of guest and operational information
• Follow hotel safety, security, and emergency procedures
• Report any irregularities, incidents, or hazards promptly
• Ensure compliance with hotel policies and brand standards

Qualifications & Experience

• Bachelor’s degree in Hospitality Management or related field preferred
• Minimum of 1–3 years’ experience in Housekeeping or Front Office coordination role (luxury hotel experience preferred)
• Strong administrative and organizational skills
• Excellent communication and interpersonal abilities
• Proficiency in computer systems and hotel PMS (Opera preferred)
• Ability to multitask in a fast-paced environment
• Fluency in English; additional languages are an advantage
• Strong organizational and coordination skills
• Attention to detail and accuracy
• Effective communication and multitasking ability
• Problem-solving and follow-through
• Guest-focused mindset
• Professionalism and responsiveness
• Professional presence and grooming

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?