Housekeeping Coordinator

Mandarin Oriental, Tokyo is looking for a Coordinator to join our Housekeeping team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, is a refined luxury sanctuary in the heart of Nihonbashi, blending sleek modern design with Japan’s timeless elegance. With panoramic views of the Tokyo skyline and Mount Fuji, the hotel offers an oasis of calm above the bustling city. Known for its world-class dining, including Michelin-starred restaurants, a serene spa with Japanese-inspired treatments and impeccable service, Mandarin Oriental, Tokyo provides a deeply immersive experience that celebrates Japanese culture and the Mandarin Oriental brand's commitment to excellence and grace.

About the job

Based at the Mandarin Oriental, Tokyo, within the Housekeeping Department, the Housekeeping Coordinator is responsible for supporting the Housekeeping Department's daily operations, ensuring efficient communication, and maintaining high standards of guest satisfaction and departmental organization.

As Housekeeping Coordinator, you will be responsible for the following duties:
* Manage and prioritize incoming calls, emails, and requests for the Housekeeping Department.
* Assist in scheduling and assigning daily tasks to housekeeping attendants and supervisors.
* Monitor and update guest room status in the property management system (PMS) accurately and in a timely manner.
* Coordinate with other departments such as Front Office, Engineering, and Guest Services to fulfill guest requests and resolve issues efficiently.
* Maintain accurate inventory records of linens, amenities, and cleaning supplies, and assist with ordering when necessary.
* Prepare and distribute daily reports, schedules, and other administrative documents for the Housekeeping team.
* Handle guest inquiries and complaints related to housekeeping services with professionalism and discretion.
* Assist in training new housekeeping staff on departmental procedures and standards.
* Ensure compliance with all hotel policies, safety regulations, and brand standards.
* Perform other administrative duties as assigned by the Housekeeping Management team.

As Housekeeping Coordinator, we expect from you:
* Previous experience in a similar administrative or coordination role, preferably within a luxury hotel or hospitality environment.
* Excellent communication skills, both written and verbal, in English and Japanese (native or business fluent).
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management systems (e.g., Opera).
* Strong organizational skills and attention to detail.
* Ability to multitask, prioritize, and work effectively under pressure.
* A proactive and positive attitude with a strong guest service orientation.
* Ability to work flexible hours, including weekends and holidays, as required.
* High school diploma or equivalent; a degree or diploma in hospitality management is a plus.

Our commitment to you:

Mandarin Oriental benefits

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits :

• Competitive salary and benefits packages
• Medical/accident insurance
• Transportation and accommodation allowance
• Annual Leaves
• Annual Bonus

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