Housekeeping Manager

The Group:

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel:

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Duties and Responsibilities:

Duties and Responsibilities

• Guest’s Requests:
  • Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)
  • Promote and recognize opportunities to provide guest service above and beyond all expectation.
  • Monitor correct handling of all guest requests.
• General Management:
  • Ensure that cleanliness and service standards are maintained in all areas of responsibility.
  • Work closely with the Engineering by reporting all work orders as soon as possible.
  • Training fellow managers and all colleagues on LQA standards and FLHSS compliance trainings.
  • Properly assigning sections and credits to both the AM and PM attendants during the “opening” in the current PMS system.
  • Working on FLHSS compliance with regards to all housekeeping subject matter and projects.  
  • Maintaining a working understanding of housekeeping valet responsibilities to better service guest and colleagues.
  • Audit inspections of colleagues through IAuditor system.   
  • Monitor and maintain a safe environment for all employees.
  • Provide daily updates to the Director of Housekeeping on progress and status of each area of responsibility.
  • Complete all required forms (room status, discrepancy, late check outs, employee competencies and reviews, lateness, and absenteeism daily.
  • A proficient understanding of corrective communication forms and usage.
  • Completion of all Mandarin Oriental training subject matter.
  • Maintain correct inventories of all OS&E items.
  • Complete all special projects in a timely manner.
  • Be an active team player with a hands-on approach when manpower is in shortage
  • Ensure all equipment and cleaning supplies are used correctly and in accordance with safety and security standards to guarantee employee safety
  • Inspect all late check outs, VIP turndown and random turn downs nightly on PM shift
• Staff Training and Communication:
  • Conduct daily pre shift meetings on each shift
  • Assist Director of Housekeeping in all employee motivational and training programs
  • Train employees in maintaining clean, organized and properly stocked work areas and equipment.
  • Train employees to be perfectly groomed at all times.
  • Train and monitor room attendants daily to ensure that standards of service and cleanliness are understood and followed.
  • Communicate accurate information actively and in a timely manner to all colleagues
  • Give feedback to employees in a positive and encouraging manner in order to maintain an overall high performance.
• Guest Rooms, Public Areas and Back of the House Areas:
• Completely understand and be able to operate all in room SMART ROOM technology
• Recognize and report all missing, damaged or sub-standard fixtures and equipment
• Inspect all assigned guestrooms, both occupied and vacant. Ensure all general cleaning, preparation for VIP’s early arrivals and special cleaning requests are done on time and according to standard.
• Ensure all items are in place in guestrooms
• Monitor and maintain perfect cleanliness in all public areas responsible
• Monitor and maintain all back of the house areas

Requirements:

• Possess 2 years’ housekeeping management experience or management in a similar field.
• Must possess previous supervisory experience in the hospitality industry.
• Must possess a proper understanding of PMS systems and deficiency reporting systems.
• Must be willing to work PM and weekends. 

Salary Range:

$72,000-$80,000