Housekeeping Supervisor

A brief description about us:

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.

The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.

Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.

In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...

Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.

The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.

We are currently looking for new talent to join the HSK department as Housekeeping Supervisor.

What will be the main functions you will perform in your position?

It is the mission and intent of this position that the Housekeeping Supervisor will take full responsibility for managing all aspects of the Housekeeping operation.

The Housekeeping Supervisor is responsible for all day to day operational activities within the Housekeeping department, on an assigned hotel area.  He/she must ensure that all Mandarin Oriental Hotel Group standards with regards to cleanliness are consistently maintained at a very high level.  He/she is responsible for resolving guests’ and staff’s needs and creating a climate of mutual respect and enthusiasm.

-Recognize and report all missing, damaged or sub-standard fixtures and equipment.

-Inspect assigned guestrooms. Ensure all general cleaning, preparation for VIP’s, early arrivals and special cleaning requests are done.

-Ensure all items are in place in guestrooms.

-Monitor and maintain perfect cleanliness in all public areas.

-Monitor and maintain all back of the house areas.

Monitor correct handling of all guest requests and guest room servicing needs.

-Conduct daily pre-shift meetings.

-Assist Housekeeping Management in all employee motivational and training programs.

-Train employees in maintaining clean, organized and properly stocked work areas and equipment.

-Train and monitor room attendants daily to ensure that standards of service and cleanliness are understood and followed.

What kind of talent are we looking for this position?

- We are looking for a person with good customer orientation.

- To be used to work in a team and like to learn from multiculturalism.

- The person who joins us must be committed and professional.

- We are looking for someone who is responsible and reliable.

What do we offer our talent when working at Hotel Mandarin Oriental, Barcelona?

- We have a Canteen with a different menu every week, so you can eat during your work shift.

- We have a learning platform where you can be trained in the courses you are interested in.

- Our laundry team will provide you with a clean and ironed uniform whenever you need it.

- Our working environment at the hotel is young, fun and multicultural.

- Complimentary stays and special staff rates.

- You can have a tea or coffee whenever you want in our Coffee corner.

- Be part of a company with worldwide recognition.

- Join a team with a passion for service and luxury.

- You will have at your disposal an electric kick scooter & bike parking.

- We organize staff parties and team buildings throughout the year.

- We offer options for growth and / or projection within the group.

- We offer free weekly physiotherapy sessions, so you can relax.

- Enjoy your birthday, free to spend it with whoever you wish.

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.