Duties & responsibilities:

• Understand and comply with all Corporate and Hotel policies and standard operating procedures 

• MOHG Code of Conduct requires that all business activities and business decisions comply with general law, regulations and other requirements 

• Support and adhere to all Policies & Procedures relating to Safe, Sound and Sustainable at Mandarin Oriental 

• Carry out any additional duties requested by management related to hotel operational activities 

• Inspect, check and release hotel rooms for arrivals in accordance with set MO standards 

• Spot-check and monitor stayover rooms and vacant rooms in order to guarantee the highest service standards at all time 

• Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house 

• Create daily task sheets for room attendants with special projects and traces 

• Conduct daily briefings and trainings for room attendants 

• Monitor stock in pantries and act accordingly if refill is needed 

• Coordinate with other departments in order to guarantee timely release for arrivals 

• Manage and overlook daily operations on assigned floors 

• Train, coach and motivate room attendants in order to achieve the highest quality standards 

• Be customer focused 

• Always help guests and anticipate their needs 

• Recognize guests' preferences and needs in order to communicate them to the relevant departments 

• Comply with all MOHG Pillars, Department LQE’s and Guiding Principles 

Requirements:

• Minimum of 3-years housekeeping experience and 2 years in a supervisory position, in a luxury resort or hotel 

• Ability to communicate efficiently, respectfully and fairly in a diverse environment 

• Flexibility is paramount as it relates to the schedule for this position (AM, MID, Evening Shifts) 

• Proficiency in English, Italian and an additional language 

• Passion for luxury environment and details