Houseman - Season 2025

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.

Duties and responsibilities:

• Deliver guest requested items following the standard in timely manner 

• Maintain the cleanliness of glass doors, mirrors, lifts and guest corridors 

• Clean the windows and balcony or terraces, when needed 

• Remove the linens from the bed in each departure room 

• Drive the golf cart to easily carry all the necessary items in each Villa of the Resort 

• Check the relevant equipment on a weekly basis 

• Ensure that linen and all items are stocked properly inside the housekeeping pantries and storages 

• Check and stock the mini bar in each arrival room, ensuring that it is refilled daily and requesting stock items, if needed 

• Provide a professional, attentive and impeccable service in order to achieve guests’ satisfaction 

• Fully compile the Checklist 

• Comply with all MOHG Pillars, Department LQE’s and Guiding Principles 

• Adhere to Do Not Disturb policy 

Requirements:

Mandatory:

• Good knowledge of Italian and English 

• Able to stand and walk for an extended period of time 

• Ability to push and pull the housekeeping cart 

• Possess a pleasant and outgoing personality 

• Must be willing to work on a flexible schedule, weekends and holidays 

Desirable:

• Driving license