Houseperson

Mandarin Oriental, Tokyo is looking for a Houseperson to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental, Tokyo / within the Housekeeping Department in Tokyo, the Houseperson is responsible for Special cleaning in guest room, Corridor cleaning on guest room floor, Linen preparation at Housekeeping pantry and Housekeeping operation help.

The Houseperson reports to the Floor Supervisor.

As Houseperson, you will be responsible for the following duties:

• Cover all floors assigned to and ensures that the hotel cleanliness standards are maintained in all areas of responsibility.
• Maintain the general upkeep of assigned section of guest floors.
• Recognize and report all missing, damaged or sub-standard furniture, fixtures and equipment.
• In assigned guest floors is responsible for all furniture and equipment moving, drapes up and down, delivery of any guest requests
• Perform emesis cleaning when specific occasion happened (Ex, emesis and feces.)
• Distribute daily linens and adjust them.
• Remake the bed from turndown to regular setting
• Vacuum guest corridors and wipe walls and elevator areas in daily bases.
• Polish silver and keep it shine and clean as scheduled
• Bed rotation in quarterly bases.
• Remove all used linen on cart to basement.
• Conduct room cleaning followed by Occupancy.
• Follow up on commitments on a timely manner.
• Inform the coordinator of any unusual events as soon as possible.
• Perform any other reasonable duties as request by the department head from time to time.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?