In Room Dining Captain 送餐服务领班

Scope of Position

The In-Room Dining Captain will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel.

Requirements

Have a minimum of 2 years experience in a luxury establishment

Have a keen interest in food and the culinary ambitions of the establishment.

Willing to work a flexible schedule and holidays.

Work in a safe, prudent and organized manner

Have an in-depth knowledge of food and preparation

Have a good knowledge of wine and beverages

Be able to relate to all levels of guests and management

Have the ability to handle multiple tasks at one time

Have excellent communication and organization skills

Be able to consistently delight and satisfy our guest

Have the ability to handle guest requests in a detailed manner

Reading, writing and oral proficiency in the English and local language

Professional appearance and demeanor at all times

Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge

Actively looking to be ‘Best in class’

Actively looking to use the career development within MOHG

Desire to understand and research competition

Committed to improvement and knowledge of hospitality outside work.

Multi-lingual

Knowledge of specific hospitality industry applications is desirable

职责范围

送餐部领班直接汇报给送餐部经理和副经理和主管。服务员和接单员直接向送餐部领班汇报。

职位要求

在相关餐饮方面至少有2年工作经历

对食品和烹饪有着浓厚的兴趣

愿意在弹性时间和假期期间工作

必须在安全，谨慎，有组织的方式下工作

对食物和准备方面有深厚的知识

对酒水饮料有深刻了解

有能力使所有层次的客人和管理层相处融洽

有能力在同一时间处理多种任务

有良好的沟通和组织能力技巧

能够让我们的客人感到一贯的喜悦满意

有能力细心的处理客人的要求

当地语言和英语阅读，书写，口语流利

在任何时候保持职业精神和风度

具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识

积极成为“行业中的最好”

积极在上海文华东方酒店里有职业发展

渴望理解和研究竞争

坚持改进和工作外知识的获取

多语种

具有特定酒店行业知识应聘者为先