Income Auditor

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Income Auditor will ensure that all daily revenues received by the hotel from rooms, food & beverage and other revenues are correctly and completely recognized and recorded in the General Ledger on a daily basis. He is also to ensure compliance of operational procedures and maintain subsidiary records of various General Ledger accounts to provide detailed analysis for audit and tax purposes.

Responsibilities

• Responsible for the accounting of all daily income of the hotel and to ensure that the monthly revenue is completed and posted to accounting system as per schedule set
• Ensure that all rebates, allowances and discounts given to guests are properly authorized and approved in accordance with hotel policies and procedures
• Prepare and distribute the accurate Daily Revenue Report for management on a timely basis
• Verify, monitor and review all hotel revenue reports and night audit reports
• Ensure that banquet department’s revenue postings are correct by reconciling the banquet daily event list report which is provided by the Banquets manager on a daily basis. Account all daily Banquet Events Order (BEO) and check the completeness of charges made to the guest as agreed in the BEO. Follow-up on errors and discrepancies.
• Review housekeeping discrepancy reports and file in the daily audit package.
• Validate approval of each paid-out transaction and its adherence to paid-out P&P. Paid-out report should be included in the daily audit package.
• Ensure all miscellaneous/allowance/paid/house charges are approved and complete with adequate explanations.
• Review F&B voids to verify authorization and adequate back up information. F&B void reports to be filed in the daily operations package.
• Verify all negative postings, all rate variances, and all F&B Discount reports for proper approval and adequate back up documents. Allowance / rebate reports should be filed in the daily operations package.
• Ensure that credit card terminal settlement balance with credit card transactions per trial balance
• Ensure that all credit card transactions are recorded correctly, and payments are allocated using the corporate reconciliation template.
• Handle promptly all guest issues and disputes, including credit card inquiries and charge backs. Make the appropriate corrections as required after obtaining the Director of Finance’s approval or his designate.
• Ensure that all complimentary rooms are supported with duly approved complimentary request with prior approval of the General Manager.
• Review foreign currency rate changes for accuracy and file in daily operations package.
• To ensure complimentary & entertainment checks are properly accounted for and name of guest and purpose of entertainment are indicated.
• Ensure sale of gift certificates is properly accounted for and utilization of gift vouchers is administered accurately.
• To assist the General Cashier in performing surprise cash float counts.
• Review the daily General Cashier Report.
• Verify the TA commission invoices with the PMS.
• Ensure that all Cash Responsibility Forms are current and reconciled monthly with General ledger balance.
• Ensure that the Guest ledger is reconciled with the General ledger balance every month end. Any variance must have proper explanation.
• Prepare month-end reconciliation for all related General ledger and revenue balances including house bank summary.
• Report audit findings for the deviations/ discrepancies noted.
• Must have a commitment to follow all local corporate policies and procedures as they relate to Income Audit.
• Must work in a safe, prudent, and organized manner.
• Completing various reports as required by management depending on the needs of the hotel operations.
• Completing various other tasks and duties as required by Management
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.

Skills & Qualifications

• Diploma/Degree in Hotel Management and/or Accounting or equivalent.
• Minimum of 2-3 years’ experience as Income Auditor in a similar capacity in a hotel. Pre-opening experience preferred
• Excellent knowledge of various PMS, POS and Accounting system (preferably Springer Miller System, InfoGenesis and SUN system)
• Strong understanding of accounting principles, financial reporting, and auditing processes; Excellent knowledge of Microsoft Office mainly Excel
• Able to work in a pre-opening environment; able to train and manage a team
• High managerial/supervisory skills to meet and focus on deadlines, planning ahead, result driven and also flexible
• Excellent verbal and written communication skills, with the ability to interact effectively with various departments and management.
• Exceptional attention to detail and accuracy in financial data analysis and reporting.