IT Manager

The hotel IT Manager is responsible for the day-to-day IT support within the hotel they are responsible for. This includes, but not limited to first line colleague support, second line guest support, IT hardware and software maintenance tasks, system event alert rectifications and routine task management.

The IT Manager is the main technical interface for the hotel on all Information Technology and Audio Visual support issues (proactive and reactive).

The IT Manager should be available weekdays for escalation and general IT Support management.

What will you be responsible for?

• Day to day Colleague IT Support and Oversight. Second Line Guest Support. Change Management Planning. Vendor Issue Escalation. Task Management Assistance.
• Support SLA Management
• Assist with IT Routine Task List (38)
• Daily Guest & Colleague Support
• IT Infrastructure Maintenance Tasks
• End Point Devices Maintenance Tasks
• Hotel Core Application Maintenance & Monitor
• Implement MOHG Standard
• IT Issue Troubleshooting and issue escalation
• Change Request Management
• Telephone configuration and management
• Event Management
• Delegation AV Management
• Support IT Related for Meetings & Events
•  IT Team Management, including rota
• Daily IT Resourcing Assignment
• Cyber Security and Compliance
• System Vulnerability Management
• End Point Protection Tools & Management
• Alert Monitoring & Follow Up
• Information Security Awareness Training
• MOHG Information Security Policy Training
• Implement Information Security Initiatives
• IT Document Management for Audit
• Network Management
• Physical network troubleshooting
• Fulfilling additional network requirements for events and special guests.