Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental Muscat

With a pristine oceanfront setting, Mandarin Oriental, Muscat

Scope of Position

To serve the needs of the business, our guests, and our colleagues by helping providing services in the Kids Club

Responsibilities

• To help supervisor to participate in the smooth running of the Kids department on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
• To assist in creating new, unique, and interesting activities that draw upon the best cultural, sporting, or other offerings.
• To have a complete knowledge of the products and services offered by the hotel, and particularly all the kids club activities in the hotel.
• To help supervisor to lead the implementation of FLHSS and to help to take full and complete care of children.
• Help in execution of the Kids Club activities programme.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• Use qualified attendants in all areas where relevant qualifications are required, i.e. Lifeguard.
• Help to monitor the success of the activities programs through the number of participants per scheduled event and through guests’ feedback.  Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests and kids.
• To assist in preparing and circulating clear information to guests of the events offered by the hotel in conjunction with Mandarin Oriental Muscat Concierge.
• Keep all equipment clean and well maintained in the kid’s club.

Skills & Qualifications

• Must have at least 2 years’ experience in working with children in a hotel
• Must speak and write English at an intermediate level

Preferred

• Obtain the Paediatric First Aid and CPR certification
• Fluent in Arabic/ English both written and verbal