Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental Muscat

With a pristine oceanfront setting, Mandarin Oriental, Muscat

Scope of Position

To serve the needs of the business, our guests and our colleagues by helping providing services in the kids department, principally in the Kids Club.

Responsibilities

• Participate in the smooth running of the Kids department on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
• Manage the smooth operations of the Kids Club effectively on a day-to-day basis to achieve the highest possible levels of guest satisfaction. This includes covering the reception area when required and supervising the team in the absence of the Kids Club Manager.
• Handles guest complaints and follows correct reporting procedures and follows up with guest satisfaction. 
• Support FLHSS management and have a deep understanding of all related processes & procedures for the area.
• To ensure hazards and malfunctioning, improperly working equipment is reported in a timely manner to management/IT/Engineering.
• Be confident user of the hotel operational systems such as in HMS, SCM, Alice
• Conduct the Kids Club Inventory twice per month, monitor the required quantity or stationery items.
• Train and develop the Kids Club attendants along with the Kids Manager, create a monthly L&D calendar.
• Create new, unique and interesting activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located.  Help make the kids offering a point of competitive advantage for the hotel. Ensure any outsourced service provides maintenance standards.
• To have a complete knowledge of the products and services offered by the hotel, and particularly all the kids club activities in the hotel.
• Execution of the kids’ activities programme.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• Use qualified attendants in all areas where relevant qualifications are required, i.e. Lifeguard.
• Monitor the success of the activities programs through the number of participants and through guests’ feedback.  Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests and kids.
• Prepare and circulate clear information to guests of the events offered by the hotel in conjunction with Mandarin Oriental Muscat Concierge.
• Keep all equipment clean and well maintained in the kids club.
• Develop and maintain a strong working environment with the other departments.
• Ensure proper accounting procedures are followed when collecting of charging fees for the Kids club
• Drive revenues for the department.

Skills & Qualifications

• Must have at least 2 years’ experience working with children in a hotel or resort
• Must be fluent in English both written and verbal
• Must be flexible and have a good sense of humour
• Must be a strong communicator

Preferred

• Obtain the Pediatric First Aid and CPR certification
• Fluent in Arabic/ English both written and verbal